Coordinator, Community Services

* Manage and grow the Museum’s membership program to ensure long-term sustainability.
* Coordinate membership acquisition, renewals, acknowledgements, benefits fulfillment, and stewardship communications.
* Maintain accurate membership records and reports using the Museum’s CRM/database systems.
* Collaborate with Development, Marketing, and Visitor Services staff to align messaging and outreach.
* Prepare membership-related reports, projections, and budget inputs.
* Develop, implement, and assess strategies to enhance the on-site and digital visitor experience.
* Oversee front-of-house operations in collaboration with Visitor Services staff and volunteers.
* Maintain and update visitor-facing materials including signage, publications, and web content.
* Coordinate with Education, Events, and Marketing teams on visitor-facing initiatives and programs.
* Collect and analyze visitor feedback to inform service improvements and retention strategies.
* Plan, coordinate, and execute community-centered programs that bring new and returning audiences to the Museum.
* Serve as the primary staff lead for “Third Thursday”, with responsibility for planning, logistics, promotion coordination, and on-site execution.
* Collaborate with AMST staff and community partners to support the planning and execution of Free Community Days and other access-focused programs.
* Work with Marketing to promote community events through digital and on-site channels.
* Track attendance, audience engagement, and outcomes for community programs to inform future planning and improvements.
* Represent the Museum at community events and downtown initiatives as assigned.
* Supervise and support database, visitor services, and/or front-desk support staff as assigned.
* Coordinate workflows related to membership, admissions, and visitor data.
* Participate in department head meetings, board-related activities, and institutional planning sessions as needed.
* Assist with budgeting, reporting, and administrative documentation.
* Perform other related duties as assigned.
* Bachelor's Degree
* Three (3) years of related experience
* Additional education may be considered as a substitution for the minimum requirements.  + Master’s degree and one (1) year of related experience.
* Demonstrated organizational and project management skills.
* Strong written and verbal communication skills.
* Ability to collaborate effectively across departments and with volunteers.
* Strong interpersonal skills and comfort in public-facing roles.
* Occasional evening and weekend work required to support Museum programs and events.
* Ability to lift up to 25 pounds and move throughout Museum facilities.
* Master’s degree
* One (1) year of event planning or public programming experience.
* Experience in a museum, nonprofit, or higher education environment.
* Experience in community engagement, membership, or visitor services.
* Familiarity with visitor experience metrics and evaluation tools.
* Experience working with customer relationship management (CRM) or membership databases.
* Teacher Retirement System of Texas (TRS) or Optional Retirement Plan (ORP)
* Voluntary Tax Deferred Account/Deferred Compensation Plan Again, welcome and thank you for your interest. Please contact us if you need assistance in applying, seeking an update on a posting, or have further questions.
#J-18808-Ljbffr