Service Coordinator

Western States Fire Protection (WSFP) and its subsidiaries are more than a company. We are a family of unique individuals committed to our purpose, our values, and each other. And we believe in making our own luck, creating our own opportunities. WSFP accomplishes this by constantly innovating, finding ways to create new value and seizing new opportunities.

• Health, Life, Dental and Vision Insurance
• Employee Assistant Program
• Flex Spending (FSA) (Cafeteria Plan) and HSA
• 401(k) Plan – Matching up to 3%
• Employee Stock Purchase Plan
• Profit Sharing Plan
• Paid Time Off (PTO), Parental Leave, Paid Pregnancy Medical Leave
• Paid Holidays
• Tuition Reimbursement
• Annual Discretionary Bonus
• Employer Paid Life Insurance
• Gym membership reimbursement

The Service Coordinator is responsible for the administration of the service department. He/she will oversee and conduct scheduling, material ordering, planning, expediting, quality control, and total delivery of the project according to established criteria. He/she will proactively coordinate material and equipment, communicate with Customers, and make sure that work is proceeding on schedule and within budget.

• Develop and maintain a weekly labor schedule and outlook to efficiently manage the field service team.
• Schedule and dispatch technicians, equipment, or service vehicles to appropriate locations according to customer requests, specifications, or needs.
• Assure proper manpower is scheduled for each project to maximize productivity.
• Work directly with field staff and customers to achieve optimal safety and maximum efficiency on projects.
• Communicate with Management regarding changes in projects that may impact cost, schedule, or labor requirements.
• Direct and coordinate activities of multiple projects.
• Maintain contact with all technicians on assignment as well as maintain their status and location.
• Enter, update and retrieve information via multiple computer programs.
• Confer with customers or supervising personnel in order to address questions, problems, and requests for service or equipment.
• Prepare and maintain accurate records and logs of all telephone calls and other records, files and information systems.
• Assist in the completion of special projects; if applicable.
• Have a can‑do attitude and willingness to help others.

• Broad working knowledge of the fire sprinkler construction industry.
• Capacity to work under pressure and coordinate numerous activities and groups of people.
• Exceptional ability to problem‑solve is required.
• A strong capability to motivate workers and communicate with them and other members of the team.
• Strong time management skills.
• Proficient in multi‑tasking.
• Knowledge of city and surrounding area.
• Good computer skills and ability to learn various programs that WSFP uses daily.
• Ability to pass a background check.

• Moderate standing, sitting, walking, climbing, carrying, stooping, bending, kneeling and reaching. Work in office and in the field, around moving objects and with vehicles and machinery with moving parts.

All qualified applicants with Western States Fire Protection Company will receive consideration for employment without regard to race, color, religion, sex, sexual orientation and gender identity, national origin or status as a qualified individual with a disability or protected veteran. VEVRAA Federal Contractor.