Team Leader, Management

Spin Xpress is a fast‑growing, state‑of‑the‑art laundry concept looking for a Team Leader ready to grow with us. We are on a mission to change the laundry industry by providing an ultra‑convenient experience in a modern, friendly, and safe environment. We are collaborating with passionate professionals to exceed expectations in all facets of our growing business.

• Competitive base pay and bonus program
• Consistent yet flexible work schedules
• Casual work environment
• Integral part of the organization driving growth

• Develop and motivate the team to deliver exceptional customer experiences.
• Create a workplace culture aligned with Spin Xpress goals and values.
• Recruit, interview, hire, and manage an appropriate number of team members.
• Coach, mentor, and develop team members, including overseeing new employee onboarding.
• Schedule staff effectively to meet and exceed day‑to‑day operations and maintain optimal customer service levels.
• Handle cash management and transactions accurately.
• Provide oversight and direction to all team members in accordance with Spin Xpress policies and task list.
• Participate in and execute promotional programs.
• Provide a consistent quality product while keeping costs low.
• Address customer concerns, issues, and claims in a timely and satisfactory manner.
• Maintain a good visual presentation of retail products and sufficient inventory levels.
• Train employees in processing sales and upselling to customers.
• Maintain a safe environment inside and outside of the store by following proper security procedures.
• Empower employees to take responsibility and expect accountability with consistent feedback.
• Develop strategies that team members can use to better reach a project’s goal.
• Assign tasks to team members and validate completion.
• Determine project completion timeline and monitor progress to keep the project on track.
• Communicate clear instructions to team members.

• Minimum of 2 years of leadership experience.
• On‑the‑job training.
• Excellent communication skills.
• Confident and skillful negotiating skills.
• Strong organizational skills to give the team direction.
• Knowledge and experience with inventory management.
• Constant drive to improve the experience of users and internal processes.
• Flexible schedule, willing to work holidays, weekends, evenings, and on‑call when necessary.
• History of achieving and consistently exceeding professional goals.
• Enjoy being in a dynamic job where no task is above or below you.

Compensation: $16 Hourly