Operations Manager - Bilingual

Overview

Position Title
:
Operations Manager

FLSA Status
:
Full-time, exempt

Reports To
:
Branch Manager

Location
:
Corpus Christi, TX

Come join our fun, fast-paced, passionate and customer service-oriented team! We are a successful, fun, and family-oriented flooring company that offers same-day and next-day installations, extended service hours, lifetime carpet labor warranty, and more. We are looking to hire positive, upbeat, professional, and dedicated employees. We were founded in 1994, and we currently have 21 locations in Texas, Oklahoma, Arizona, Tennessee, Nevada, North Carolina, Maryland, New Jersey, New York, Pennsylvania, with plans for continued growth.

Rasa offers its employees a fun and challenging work environment. We believe that by hiring the right people, giving them the tools and education to do their job, encouraging them to learn and grow, holding them accountable, and listening to their thoughts and ideas, Rasa will continue to attract, inspire, and retain the best people.

We’re Growing! We are a nationally growing company. Therefore, there are many opportunities for growth!

The Operations Manager contributes to the company’s overall success by managing and coordinating all aspects of warehouse operations and installations. This includes overseeing inventory management, order fulfillment, and coordinating with subcontractors engaged in installations to ensure customer satisfaction, compliance with company policy and procedures regarding production installations and warehouse management.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lead and motivate warehouse team’s performance, to foster a productive and cohesive team environment.
• Daily load out of sub-contractors
• Ensure all orders are completed within the scheduled time to the satisfaction of the customer
• Maintain inventory management systems to accurately track inventory levels of various materials such as carpet, pad, tile, plank, vinyl, etc., ensuring appropriate levels based on business needs
• Order materials from approved RASA vendors as required to replenish inventory and fulfill orders promptly.
• Conduct monthly inventory audits
• Conduct monthly inspections of vehicles, machinery, and equipment to ensure they are in good working order, meeting safety standards, specific operational performance requirements, and ensuring optimum utilization.
• Investigate customer complaints related to issues such as damaged items, overcharges, and shipment delays, and take necessary actions to resolve them, including making appropriate adjustments.
• Examines items to be moved, to ascertain approximate weights and type of crating required
• Enforce strict adherence to safety protocols and procedures to maintain a safe working environment for all warehouse personnel
• Inspect warehouse facilities to optimize layout and storage configurations, maximizing space utilization and streamlining workflow and recommend changes to senior management based on findings to enhance efficiency
• Operates forklift, pulling material, making cuts, loading and unloading of the material

• Purchases moving equipment such as dollies, pads, trucks, and trailers
• Plans pickup and delivery schedules for truck drivers
• Answers inquiries on types of service offered rates, schedules, and areas serviced
• Complete mill claims and file with the Corporate Operations
• Stay current with industry trends, best practices, and safety compliance and identify areas for process improvement and efficiency gains, implementing solutions to enhance warehouse productivity and performance.

• Excellent communication skills: able to effectively communicate in both written and verbal form in the English language; bilingual in Spanish is required.
• Advanced client service skills: focus on being client-centric; act as an advocate for the…