Food Service - Supervisor

Texas State Aquarium, 2710 N Shoreline Blvd, Corpus Christi, Texas, United States of America

Posted Saturday, February 15, 2025 at 6:00 AM

Who are we :

SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions and more. We increase revenue opportunities for partners across the United States. With 50 years in the business, SSA has refined the basics while pioneering better ways forward. With pillars of focus like sustainability, inclusivity, and innovation, SSA is transforming the cultural attraction industry.

SSA was built by families, for families, with a family’s sense of love and dedication. We don’t just rely on the best practices in our industry, we customize best practices for each partner to set the bar higher and higher, always. We do all we can to further the mission of our partners because their guests and the communities they serve,deserve it.

Reports to: Food Service Operations Manager(s)

Responsibilities

• Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client.
• Ensure location, or zone, is adequately stocked, prepped and staffed for daily operation, working with direct reports to fill as necessary.
• Oversees direct location, or zone, operational duties ensuring quick service, food service, safety and quality, availability, merchandising and guest service standards are all met and excelled.
• Supports build of daily prep and items lists, delegating to employees as necessary.
• Actively helps to support operation and fill holes as necessary to ensure smooth service.
• Assigns associates to duties, coaching through projects daily tasks and guest interaction.
• Actively and efficiently responds to guest feedback.
• Familiar withintermediatefood and beverage knowledge, including but not limited to serve-safe food temperatures, FIFO product rotation, safe food handling, food storage and labeling, safe alcohol service, sanitation and overallareacleanliness.
• Maintains generalorganizationalupkeep of each outlet’s storage areas/back dock spaces within designated zone.
• Responsible for daily check-ins with outlets, ensuring that information given to them via preshift meetings each morning is being communicated to team members across their zone.
• Ability to limit and control wastethroughmaintaining proper prep levels and daily tracking of waste through provided waste logs.
• Maintains consistency with all product and serves productbased on the standards set by the operations and culinary team.
• Ability tocreateand communicate a plan for the next dayregardingstaffing, prep, and to-do lists with direct reports.
• Implements proper merchandising of productas set by the Operations team.
• Monitors and controls production of all product in your zone (including but not limited to popcorn, kettle corn, cotton candy, mustard cups, bottled beverages and other carts items) as specific to your assigned zone.
• Supports oversight of personnel duties, including but not limited to:
• Training new employees and issuing performance reviews.
• Actively coaching the employee on performance with oversight from operations manager.
• Oversees break and rest break management for employees.
• Inspects equipment and performs routine maintenance and cleaning as necessary.
• Assists team to ensure all tasks are completed in a timely manner through helping complete daily tasks as necessary.
• Remains knowledgeable of and supervises in accordance with all applicable local, state and federal laws.
• Perform other tasks as deemed necessary.
• Maintain a clean, safe and organized work environment.
• Uphold and demonstrate a complete understanding of company policies and procedures.

Job Requirements

• Strong interpersonal and communication skills, including the ability to articulate to our General Manager and personnel.
• Proven leadership skills with an understanding of the importance of team building/development, while fostering partnerships with other branch managers.
• Exceptional problem solving/decision making skills combined with the ability to be organized.
• Demonstrates multi-tasking, detail, analytical, planning and leadership skills.
• Demonstrates the ability to remain…