Hybrid Insurance Counselor ; Corpus Christi, TX

Posting Date 01/23/2026

4300 S. Padre Island Dr. Suite 2-2, Corpus Christi, Texas, 78411, United States of America

This vital, patient-centered role provides education and guidance to DaVita patients about health insurance and the implications of different insurance options. The Insurance Counselor helps patients understand their insurance options and make informed employment and insurance decisions, while also managing their health care needs. The role requires travel to DaVita clinics in Corpus Christi, Beeville, Victoria, Port Lavaca, Cuero, TX to provide education and guidance on health insurance options.

Travel and in-person patient support may be up to 50% with variability among markets based on patient need. Candidate must reside in Corpus Christi, Beeville, Victoria, Port Lavaca, Cuero, or the surrounding area.

Responsibilities

• Conducts patient insurance education within established compliance parameters of the company
• Identify and communicate opportunities to improve the patient s insurance status to reduce or alleviate financial risk and burden
• Provide information to patients to help them find and/or secure options for insurance coverage and other financial assistance programs as necessary
• Provide a high level of customer service to patients across multiple DaVita Dialysis facilities to ensure educational needs are met and patient questions or issues are addressed effectively
• Complete insurance assessments/evaluations to accurately document patient education sessions
• Act as a liaison between patients, facility teammates, billing office and corporate office to resolve patient insurance issues and/or concerns
• Build and maintain relationships with field partners to ensure seamless patient support
• Work closely with supervisor/manager to meet objectives, deadlines, and reporting/measurement requirements related to patient education
• Provide monthly reporting and analysis on key metrics related to patient education and advocacy; actively participate in monthly operations reviews on assigned patient portfolio
• Seek opportunities for process improvement and review ideas with team and operational leadership
• Attend team meetings, phone conferences, and trainings as needed; may assist with onboarding and training of new teammates or other duties as assigned

Experience, Education, Training, Or Qualifications

• Full vaccination against COVID-19 or a medical/religious exemption is required
• High School Diploma or equivalent is required
• Basic computer skills, high speed internet, a private workspace, and secure transportation to DaVita facilities
• Minimum of two (1) years  experience with Medicare and Medicaid insurance as well as commercial insurance plans (PPO, HMO, POS, EPO, Indemnity) preferred
• Minimum of two (1) years’ experience in a healthcare organization working with clinical staff and patients preferred
• Intermediate computer skills with MS Word, Excel, PowerPoint, and Outlook;
  PowerPoint preferred
• Bilingual/Spanish speaking strongly preferred

What We’ll Provide

DaVita Rewards package includes comprehensive benefits and early eligibility. Benefits offerings typically include medical/dental/vision, 401(k) match, PTO, and additional family resources and development opportunities.

• Comprehensive benefits:
  Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family:
  Family resources, EAP counseling sessions, Headspace, backup child and elder care, maternity/paternity leave
• Professional development programs:
  On-demand virtual leadership and development courses through Star Learning

At DaVita, we strive to be a community-first company. We are an equal opportunity workplace; we do not discriminate based on race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

This position will be open for a minimum of three days. The wage range for the role is $19.50 - $25.50/hour. For location-specific minimum wage details, see DaVita.jobs/Wage Rates. Compensation will depend on qualifications and experience. Learn more about benefits at

Colorado Residents
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Do not respond to questions seeking age-identifying information in this initial application; you may redact this information from materials submitted during the process. Redacting information will not be penalized.