Referral Coordinator

Overview

Become a part of our caring community and help us put health first. The Referral and Scheduling Coordinator schedules and pre-registers patients for exams and procedures with specialists and providers outside of the primary care physician's office. The Coordinator performs basic administrative/clerical/operational/customer support tasks and typically works on routine and patterned assignments. The Coordinator gathers and communicates all relative information and preparation instructions to patients and referring providers.

Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and work is done under close supervision and/or within established policies and guidelines with minimal opportunity for deviation.

• Schedule and pre-register patients for exams and procedures with external specialists and providers.
• Perform basic administrative, clerical, operational, customer support, and computational tasks.
• Gather and communicate all relative information and preparation instructions to patients and referring providers.
• Operate within defined parameters around work expectations, quality standards, priorities and timing, under supervision and/or established policies.

• 2 years of hands-on healthcare experience in a clinical setting, preferably within the Medicare population
• Experience with Payor Portals
• Proficient with Microsoft Office applications including Word, Excel and Outlook
• Proficient with medical terminology
• Experience with Electronic Medical Records
• Excellent professional communication abilities, at all levels within the organization and with patients
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

• Bilingual English/Spanish
• Knowledge of ICD 10 and CPT coding
• Referral experience
• Medical Assistant or Professional State Certifications related to healthcare

Full Time / 40 Hours / M-F / 8a-5p

Referral Coordinator

Primary Care for Seniors

Clinic / On-site

This role is considered patient facing and is part of Humana’s Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.

• Health benefits effective day 1
• Paid time off, holidays, volunteer time and jury duty pay
• Recognition pay
• 401(k) retirement savings plan with employer match
• Tuition assistance
• Scholarships for eligible dependents
• Parental and caregiver leave
• Employee charity matching program
• Network Resource Groups (NRGs)
• Career development opportunities

About Conviva Senior Primary Care:
Conviva Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. As part of Center Well Senior Primary Care, Conviva’s innovative, value-based approach means each patient gets the best care when needed most and for the lowest cost. We go beyond physical health – addressing the social, emotional, behavioral and financial needs that can impact our patients' well-being.

About Center Well, a Humana company:
Center Well creates experiences that put patients at the center. As the nation’s largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, Center Well is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. Center Well offers stability, industry-leading benefits, and opportunities to grow yourself and your career.

We proudly employ more than 30,000 clinicians who are committed to putting health first – for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one.

Humana does not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. Humana also takes affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements.

This policy applies to all employment actions, including recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.