Physician Associate Director of Medical Operations

Physician Associate Director of Medical Operations Overview

Through our evidence based medicine, Concentra’s goal is to provide quality patient care while treating everyone with friendliness, skill, and respect. We strive daily to promote a diverse environment of acceptance and compassion for our colleagues and cultivate a welcoming atmosphere where our patients can heal. As we’ve expanded into urgent care, wellness services, administration, onsite health and wellness centers, and telemedicine, all these services together make achieving health easier and more accessible for our patients, clients, colleagues.

The Associate Director of Medical Operations position involves providing direct patient care and leading by example to ensure an exceptional patient experience. The role includes identifying and communicating opportunities for clinical quality improvement, driving patient experience, and collaborating with leaders to support a caring treatment environment. It also involves mentoring future clinical leaders, fostering a professional and environment, and maintaining relationships with key stakeholders to drive market growth.

• Spend 100% of time in a center providing direct patient care, leading by example, and demonstrating an exceptional patient experience.
• Assume the role and responsibilities of CMD, whether functioning in the capacity of CMD at a specific location or in the capacity of the Market Float.
• Identify and communicate to DMO opportunities to improve clinical quality, workflows, and safety at the center and market levels.
• Drive patient and client experience and satisfaction metrics.
• Practice excellent service delivery and lead by example.
• Work with DMO and DTO to identify clinical improvement opportunities.
• Work collaboratively with operations to ensure appropriate support and workflows that foster a caring environment for treatment.
• Maintain and leverage relationships with employers, payers, referral sources, networks, and local communities to drive market growth, and respond to requests within 24 hours.
• Mentor and train future clinical leaders while treating.
• Foster an environment of collaboration, professionalism, patient/colleague safety, quality care, continuous improvement and reward and recognition.
• with or lead clinical meetings for DMO as needed.
• Understand center financial drivers and outcomes in order to achieve annual business plan.
• Assist DMO, ADO and EA to make staffing adjustments to unforeseen coverage needs.
• Direct reports: varies.
• Budget responsibility: yes.

• Current unrestricted medical license in state of jurisdiction as required for clinical and/or business duties.
• Unrestricted DEA license for state of jurisdiction.
• Medical degree (MD) or Doctor of Osteopathy (DO) degree from accredited institution.
• Occupational Medicine experience preferred, but we are willing to train otherwise qualified candidates in this area of medicine.
• Preferred 3 years experience in managed care and physician management. Experience developing and leading medical management and quality improvement programs, preferably in a managed care setting.

• Strong service philosophy, mentality and a focus on achieving all aspects of defined service standards.
• Agrees, supports, and commits to Concentra’s core practice standards and Policies and Procedures.
• Excellent communication skills including speaking, presentation, listening, telephone, negotiation, business and medical writing skills necessary to convey information to supervisors, peers, or customers.
• Demonstrate a high level of skill with interpersonal relationships and communications.
• Working knowledge of Human Resource principles and practices of personnel recruitment, selection, coaching and other aspects of performance management.
• Proven ability to effectively supervise other professionals.
• Skilled in reviewing the clinical work of others according to professional standards and practice guidelines.
• Ability to supervise, evaluate, coach, and develop staff.
• Fosters a cooperative and harmonious working climate conducive to maximize employee morale and productivity.
• Ability to “put patients first” and enjoys…