Senior Bursar Service Representative

Job Title

Senior Bursar Service Representative

Texas A&M University - Corpus Christi

Bursar

Commensurate

Corpus Christi, Texas

Staff

TAMU-CC is a dynamic university designated as both a Hispanic-Serving Institution (HSI) and Minority-Serving Institution (MSI) with approximately 11,000 students from 47 states and 54 foreign nations. We employ over 1,400 full-time and 2,000 part-time Islanders (including students/GAs). The University attracts highly talented faculty and staff and offers an array of undergraduate and graduate degrees, including doctoral programs. As a member of the Texas A&M University System, TAMU-CC benefits from a range of resources, increased visibility, and opportunities to collaborate with peers across member institutions and associated agencies.

TAMU-CC’s beautiful campus is located on a 240-acre island on Corpus Christi Bay and was ranked #1 College by the Sea by Best College Reviews. Our natural setting is enhanced by its modern, attractive, and state-of-the-art classroom buildings and support facilities.

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The Senior Bursar Service Representative, under general direction, accepts monetary transactions in person for payments on accounts or for departmental deposits from the campus community. Provides and assists with training of new employees, ensures policies and procedures are followed, and/or offers counsel or advice when needed.

Functional Area 1:
Cash Handling

Percent Effort: 45%

• Accurately process monetary transactions in person payments for student accounts and departmental deposits from the campus community; maintain secure custody of cash, checks, and credit/debit receipts, and reconcile all transactions at day’s end. Process payments received through the Flywire platform.

• Ensure compliance with established cash-handling policies and procedures for all accepted monetary transactions.

• Evaluate, process, and reimburse petty cash requests for departments; maintain and promptly replenish the assigned petty cash drawer.

• Audit petty cash forms for compliance and enter into the General Receipt System for reimbursement and posting to FAMIS.

• Issue temporary working funds to departments and ensure timely return and reconciliation of these funds.

• Process incoming mail, including returned mail and payments; log payments received by mail and handle them in accordance with cash-handling policies.

• Prepare daily bank deposits using a dual-control system, including scanning checks, validating images, balancing batches, and closing batches for review and approval by another staff member. Maintain retention schedules per University and Check 21 policies.

• Assist cashiers with research and reconciliation when discrepancies occur at day’s end.

Functional Area 2:
Customer Service

Percent Effort: 35%

• Manage and monitor the Business Office email inbox, ensuring all departmental communications are addressed promptly and in accordance with established guidelines.

• Provide assistance to students, parents, and other stakeholders by resolving inquiries related to account balances, billing, refunds, payment options, and financial aid adjustments.

• Prepare and process outgoing Business Office mail, including sorting, labeling, and bundling to ensure timely delivery.

Functional Area 3:
Administrative Support

Percent Effort: 15%

• Train new and existing staff on departmental policies and procedures related to Banner, Touch Net Bill/Payment Suite, Touch Net Student Advisor, ARGOS, and General Receipts; provide guidance and counsel on procedural questions and/or issues as needed.

• Prepare daily cash reconciliations and summary reports, along with departmental reports generated from Banner, Touch Net, General Receipts, Wells Fargo Bank, and ARGOS.

• Conduct audits, reviews, and research on student accounts in Banner, Touch Net, Bank Mobile, FAMIS, and ARGOS, including tuition assessments, emergency loans, installment plan calculations, and 1098-T tax forms; assist the Business Operations Manager with auditing departmental receipts for compliance with cash-handling procedures.

• Maintain and monitor the Receipt Book…