Customer Service Advocate

The CSA enjoys working with diverse cultures and communicates with confidence and tactfulness. The CSA has expertise in data tracking, reporting, and verification of eligibility for child care benefits. Success measures include customer satisfaction, retention, and data integrity.

Key Responsibilities:

• Take immediate action to address and resolve customer and provider complaints.
• Establish rapport and credibility with customers and providers by providing excellent customer service in a professional and respectful manner.
• Answer all customer contact requests as directed; receive and input customer details into correct databases.
• Determine eligibility of customers when necessary, by verifying records and performing mathematical calculations based on documentation presented.
• Enter data in databases including the Texas Child Care Connection (TX3C) and Financial Aid Communication System (FACS).
• Collaborate with management to enhance customer satisfaction and improve processes.
• Perform other duties as assigned.

What We’re Looking For:

• Strong communication skills with confidence and tact.
• Ability to work effectively with diverse cultures.
• Expertise in data tracking, reporting, and customer service.
• Bilingual in English and Spanish preferred.

This is an exciting opportunity to make a meaningful impact on families in the Houston region. Join Baker Ripley and be part of a team that is dedicated to strengthening communities through exceptional child care services.

Apply today!

Qualifications

Education: High School diploma or equivalent required.

Experience: Customer Service experience preferred.

Behaviors:

• Loyal: Shows firm and constant support to a cause.
• Enthusiastic: Shows intense and eager enjoyment and interest.
• Dedicated: Devoted to a task or purpose with loyalty or integrity.
• Team Player: Works well as a member of a group.
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well.

Motivations:

• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility.
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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