Account Manager

About Acrisure

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting‑edge technology and top‑tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services and more.

Acrisure is currently looking for a full‑time Account Manager for its Benefits Team. The Account Manager supports external customers by providing quality service implementation and delivery; they also provide internal customer service through effective team communication, development, and management. The success of this role is measured by external customer satisfaction, effective quality service delivery, and overall account retention. The role requires 15% travel.

• Actively support the client management team to ensure all key interactions between client and team are constructive and strategic.
• Assist the Strategist with client strategy development and execution.
• Assist Client Management, Client Support and Technology Team members with the resolution of elevated client issues.
• Ensure the proper attention, processes, and feedback mechanisms are in place to maintain a persistency rate consistent with practice expectations.
• Manage the client insurance renewal process and new client onboarding.
• Present Plan Cost Analysis and financial reporting to client.
• Oversee all client compliance best practices and annual review of Summary Plan Documents.
• Ensure business partnerships are maintained with all key carriers and third‑party vendors to best promote the interests of clients, proactively identify and address issues effectively, and keep the client management team current on any planned or announced changes by a vendor that might impact clients.

• Proven professional history of success at managing client relationships.
• Proven understanding of fundamental benefit laws, regulations, and compliance standards.
• Proficiency in MS Office Suite, especially Excel and PowerPoint.
• Ability to calculate customized financial analysis and present an interpretation of the data and its meaning.
• Excellent verbal and written communication skills at all organizational levels.
• Excellent attention to detail.

• 2+ years of account management experience in general Employee Benefits Brokerage, focusing on middle‑market ($5K–$25K revenue accounts).
• State Life and Health Producers license required.
• Industry professional designation is a plus.

Candidate should be comfortable with an on‑site presence to support collaboration, team leadership, and cross‑functional partnership.

At Acrisure, we’re building a community where people can grow, thrive, and make an impact. Our benefits support every dimension of your life, from health and finances to family and future. We have pledged over $22 million through partnerships with Corewell Health, Helen DeVos Children’s Hospital, UPMC Children’s Hospital, and Blythedale Children’s Hospital.

• Physical Wellness:
  Comprehensive medical, dental, and vision insurance; life and disability insurance; fertility benefits; wellness resources; paid sick time.
• Mental Wellness:
  Generous paid time off and holidays;
  Employee Assistance Program; complimentary Calm app subscription.
• Financial Wellness:
  Immediate vesting in a 401(k) plan;
  Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; employee discount programs.
• Family Care:
  Paid maternity leave, paid paternity leave (including for adoptive parents), legal plan options, and pet insurance coverage.
• And so much more!

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