Sr Account Mgr

CITGO Petroleum Corporation is a recognized leader in the refining industry and operates under the well‑known CITGO brand. CITGO owns and operates three refineries located in Lake Charles, LA.;
Lemont, IL.; and Corpus Christi, TX, and wholly and/or jointly owns 38 active terminals, six pipelines and three lubricants blending and packaging plants. With approximately 3,300 employees and a combined crude capacity of approximately 807,000 barrels‑per‑day (bpd), positions CITGO as one of the best‑branded supplier companies in the industry.

At CITGO our people are our most important resource. Our core values are Safety, Integrity, Respect, Accountability, and Care.

THE SELECTED CANDIDATE FOR THIS POSITION WILL COVER THE TERRITORIES OF CA, AZ, AND NV, PREFERABLY BASED IN PHOENIX, AZ OR LOS ANGELES, CA.

This position, Sr. Account Manager, is the senior job within the Lubricants’ sales job family. Incumbents are responsible for achieving assigned financial and volume goals by securing profitable sales in assigned territory through business relationships with existing customers and solicitation of new accounts. Jobholders will initiate sales efforts to expand opportunities with current and new products at present and target accounts in order to support long term strategies for profitability.

Incumbents gather market data on pricing and competitive terms and communicate relevant market data to management and other sales personnel. At this level, incumbents will have a greater level of experience and expertise and are expected to operate with more independence and autonomy than those in lower levels. Jobholders must be able to compose and direct communications with customers and provide basic technical and application assistance to customers.

Interface with appropriate personnel to resolve service, credit, quality and pricing issues. At this level, objectives are more broadly defined, incumbents are typically awarded greater latitude for independent decision making and supervision tends to be after‑the‑fact. While not a supervisory position, heavily experienced incumbents at this level may serve as mentors to less experienced staff.

• College degree is required.
• Good general computer skills, able to work with spreadsheets, word processing, and electronic communications.
• Incumbent must display good business and personnel management judgment, exhibit the ability to statistically evaluate data, and possess an understanding of financial impact of recommendations.
• Must be willing to relocate.

• Customer/ Industry Engagement - Communicate, correspond and visit with existing and potential customers in accordance with daily, weekly and monthly appointment schedules or as impromptu circumstances require. Retain and profitably grow existing business, while pursuing profitable growth opportunities with prospective customers. Evaluate new markets with existing product line. Communicate and compare competitive product information. Studies competition to understand the marketplace and communicates changes in competitive programs, prices, logistics and philosophies to CITGO management.
  
  Also is able to evaluate the strengths and weakness in the market to maximize successful sales when opportunities arise.
• Sales Administration
  - Develops client/prospect plans by leading a joint company/customer planning produces that identifies relevant customer needs, prioritizes initiatives and company investments, and establishes a clear action plan for success. Compile, analyze and promulgate information pertaining to programs, products, volumes, prices, personnel, facilities, maintain CRM information, service/quality requirements, credit worthiness and general understanding of business for total customer base – existing and potential.
• Customer Support & Development – Proactively manages customers’ satisfaction and service delivery by anticipating potential problems and monitoring satisfaction. Evaluate coverage of major markets with existing CITGO customers with respect to product lines, facilities, management/personnel expertise, and industry. Consult with customers on good business practices in…