Mail Room Supervisor

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**** Where compassion meets innovation and technology and our employees are family.
***** Thank you for your interest in joining our team! Please review the job information below.
*** This position is 100% onsite.
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* Schedule:

** Monday-Friday 8:00am-5:00pm
** General Purpose of Job:
** This position manages the day-to-day operations of the Driscoll Health Plan Mailroom and its Staff.
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* Essential Duties and Responsibilities:

** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be all-inclusive; employees will perform other reasonably related business duties as assigned by the Director and/or Health Plan administration as required.
** General Duties:
*** Maintains utmost level of confidentiality at all times.
* Adheres to Health System and Health Plan policies and procedures.
* Demonstrates business practices and personal actions that are ethical and adhere to corporate compliance and integrity guidelines.
* Tracks and gathers data and other necessary information for preparing various reports in support of mailroom functions.
* Performs other duties as assigned.
** Mailroom Duties
** As directed performs administrative duties in support of the day-to-day operations of the Mailroom that include, but not limited to:
* Ensures that Mailroom operations are streamlined and cost effective.
* Ensures all mailings of member letters are in compliance with contractual requirements (HHSC/TDI).
* Safeguards all member personal health information (PHI) in the performance of the mailroom duties to ensure that no PHI breach occurs.
* Responsible for working with departments to build out material/letter mailing workflows
* Responsible for coordinating the build of letters and enclosures within the Quadient mailroom software program.
* Responsible for all returned mail and documentation with the Epic Tapestry system.
* Responsible for reconciliation and management of invoices, letter prints and mailroom supplies.
* Work directly with vendors to ensure adequate number of supplies are on hand.
* Maintain oversight of Mailroom equipment and software contracts.
* Maintain oversight of all new mailing projects and ad hoc project requests.
* Responsible for providing letters and enclosures during HHSC and TDI audits.
* Problem solves issues that may arise in the day-to-day operations of the mailroom to ensure that productivity is not impacted.
* Responsible for ensuring that all organizational mail is received and delivered as quickly as possible.
* Responsible for ensuring that outgoing mail is properly sealed, posted and transferred to the U.S. Postal Service or other delivery service timely.  This includes preparation of bulk mail for mailing.
* Ensures that all registered mail and incoming packages are receipted and accounted for daily.
* Assists in maintaining accounts dealing with postal permits, fees and records of postal charges.
* Responsible for assisting with the development of the budget.
* Assists with member materials inventory to ensure that adequate inventory is on hand for member mailings.
* Ensure that appeals, refund checks, returned checks and returned EOBs are handled according to established workflow and are processed timely.
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* Supervisory Responsibilities:

*** Responsible for the supervision and mentoring of the Mailroom staff.
* Responsible for ensuring that all monthly, quarterly and annual deliverables are met.
* Responsible for ensuring that the Mailroom staff is educated on the standard operating procedures of the mailroom and operation of all equipment.
* Effectively administers performance management system including: developmental feedback, goal setting, assesses competency and progressive discipline.
* Strong knowledge of and effective in administering Health System and Health Plan policies and procedures.
* Responsible for sound management of human resources.
* Makes and implements decisions compatible with…