Leasing Specialist

Overview

The Michaels Organization is a national leader in residential real estate offering full-service capabilities in development, property management, construction, and investment. At Michaels, our teammates strive to fulfill our promise of creating communities that lift lives – ones that jumpstart housing, education, civic engagement, and neighborhood prosperity. With this passion at the forefront of our business, Michaels teammates can be proud to be a part of the extraordinary, every day.

Responsible for the leasing of all vacant homes and pre-leasing all homes that become vacant. He/she will ensure that the needs of the military families are met in a professional and courteous manner. He/she will coordinate outreach and assist with building resident satisfaction to increase levels of occupancy and build better community relationships. He/she will assist in accomplishing his/her responsibilities by completing all work assignments, reports and inspections in a timely manner.

• Responsible for answering phones and inquiries on housing availability and have the ability to speak confidently to all inquiries as to the various features offered.
• Scheduling and assisting with periodic inspections and conducting Move-In and Move-out inspections with the client.
• Responsible to pre-inspect homes as assigned by supervisor prior to a scheduled Move-in to assure clean, habitable conditions and to create a favorable first impression.
• An ability to explain the community benefits to clients.
• Will be familiar with the various floor plans and neighborhoods that are available to the various ranks on the waiting lists.
• Keeps accurate records of all inquiries and applications on the waiting list.
• Monitor and follow up on the status of applications and the applicant’s acceptance or rejection of homes within their eligibility.
• Ensure completion of all required documentation to process the application including completion of the Lease and Move-in packet as well as all required leasing reports.
• Ensure the Move-in packet is completed according to the guidelines with a completed Move-In Inspection, signed by both management and the resident, and in compliance with Fair Housing Laws.
• Maintain resident confidentiality and comply with code of ethics.
• Maintain mutually respectful, collaborative relationships with staff and residents.
• Attend appropriate internal and external meetings as assigned by supervisor.
• Enforces and adheres to company policies, rules and regulations.
• Participates in staff meetings and trainings as directed by supervisor.
• Perform other related duties and responsibilities as assigned.

Required Experience:

Any combination of experience, education or training that will assist the employee to successfully fulfill the required knowledge, skills and abilities.

Required Education/Training:

High School Diploma/and or GEDValid Driver’s License and acceptable driving record required
Computer skills including MS Word, Power Point and Excel

Required

Skills and Abilities:

- Advocate, organize, problem-solve and obtain results for residents.

- Ability to troubleshoot and prioritize work.

- Ability to remain calm and composed in stressful situations and exercise resolution skills where appropriate.

- Ability to work in a fast paced team environment.

- Effectively present information, and respond to questions from Residents, Supervisors, and other co-workers.

- Capacity to operate independently and resourcefully, taking initiative and exercising own judgment for majority of work.

- Communicate clearly and concisely, both orally and in writing.

- Strong organizational skills.

- Preferred knowledge of housing specific software, i.e. Yardi, Real Page.

Working Conditions:

The employee’s work involves primarily office work in a typical office environment, however, will be required to show available units to prospective residents which may involve driving, walking, climbing stairs as part of home inspection tours in a variety of weather conditions.

There is some degree of stress resulting from working in a close environment as well as working with the public and other employees.

Must be able to work flexible hours to…