Community Manager

Community Manager – The Michaels Organization

We are a national leader in residential real estate offering full‑service capabilities in development, property management, construction, and investment. At Michaels, our teammates strive to fulfill our promise of creating communities that lift lives – ones that jumpstart housing, education, civic engagement, and neighborhood prosperity. We are looking for a dedicated Community Manager to oversee day‑to‑day community operations, including accounting, collections, customer service, and staff management.

This is a full‑time position that may include evening and occasional weekend work. This role is based in both NANSI and NBSD.

• Is responsible for the day‑to‑day operations of the community
• Manages the community staff, and exemplifies leadership and sound decision making skills
• Responsible for employee selection, training, and supervision of the Assistant Community Manager and Resident Specialist; responsible for employee evaluation, development and progressive disciplinary action if necessary
• Responsible for compliance with local, state, federal laws and regulations and military policies and procedures
• Maintain a basic level of understanding of accounting, maintenance and repairs, human resources policies and current landlord‑tenant law
• Review and audit lease files; complete weekly payroll and reporting requirements (as applicable)
• Supervise process of daily receipts and bank deposits
• Physically inspect the neighborhood on a routine basis, to include a weekly documented property inspection, to maintain corporate standards for curb appeal and landscape enhancement
• Serves as the liaison with community agencies
• Ensures timely follow up to resident concerns
• Perform QC inspection of vacant units to ensure the quality of our product
• Assist with the preparation of the yearly budget process
• Perform other duties as assigned

• Minimum of one year of multifamily property management experience, including bookkeeping, leasing, and customer service
• Minimum of 1 year of direct supervisory experience of 2 or more employees
• Ability to establish a rapport with residents as well as a cooperative working environment with staff
• Must have excellent written and verbal communication skills and be detail oriented
• Must be self‑motivated; possess a strong work ethic and supervisory skills
• Demonstrated ability to multi‑task and handle pressure due to complexity and time sensitivity of assigned tasks and/or projects

• Must have high school diploma or equivalent;
  Bachelor’s degree in Business or related field preferred; a PM certification or designation is preferred
• Must have a good driving record, and be able to pass drug and background check
• Knowledge of Microsoft Word, Excel and Yardi, or equivalent industry‑related software, as well as the ability to operate standard office equipment
• Must successfully complete all required courses, classes, and training provided by MMS

• Must be able to work as part of a team, as well as complete assignments independently
• Must be able to work in a fast‑paced and customer service‑oriented environment
• Perform duties under pressure and meet deadlines in a timely manner
• Exercise problem‑solving skills
• Interact with co‑workers, supervisors, vendors, residents, guests, and the public in a professional and pleasant manner

• Must be able to work 40 hours per week, including evenings, weekends and holidays if required for emergency or scheduled shifts
• The work is conducted in a typical office environment with temperature control, natural and artificial light; must be able to work outdoors for occasional resident events
• Physical ability to stand/walk for long periods of time; lift boxes, move light furniture, shovel snow, etc.; must be able to visually inspect property, including grounds and building interiors, as well as climb up and down stairs for tours and inspections

$26.45 - $33.66 per hour

We know Michaels’ promise of lifting lives starts with our teammates, so making sure every single teammate is happy, healthy, and set up for a successful future is important to us. As part of our team, you will enjoy a competitive wage, a comprehensive benefit package which includes medical, dental, vision, prescription, etc., generous paid time off, a 401(k) plan with a company match, and so much more.

We believe in education – and in taking care of our own – so as an added incentive your children will be able to apply for the Michaels Employee Scholarship Program.

• Help make the world a better place in a team‑oriented environment
• Grow with our organization through various professional development opportunities
• Collaborate and thrive in a company culture where all are welcome

Come join our team. You’re going to love it here!