LXR Experience Specialist Curio Collection Hilton

Overview

The iconic Hotel del Coronado is looking for a LXR Experience Specialist to join the Beach Village and Shore House team. Join one of the last surviving wooden Victorian beach resorts in the world and after a $400M renovation and expansion, the resort is more stunning than ever. Located on Coronado Island just minutes from Downtown San Diego, this 28-acre property was built in 1888 and has over 750 rooms, cottages and villas with 65,000 square feet of banquet space, and 10 food and beverage outlets.

This includes 4 restaurants, 2 bars, a food truck, marketplace, ice cream shop, and in-room dining.

Classification: Full-Time

Shift: Various – must be available to weekdays, weekends, and holidays.

Pay Rate: The pay rate for this role is $30 and is based on applicable and specialized experience and location.

The LXR Experience Specialist is a highly detailed, behind-the-scenes leadership role dedicated to elevating the luxury guest journey through proactive VIP engagement, strategic planning, and cross-departmental coordination. This position partners closely with Sales, Revenue Management, and Operations, acts as a VIP concierge for high-end clientele, and supports the execution and reporting of weekly LXR VIP activity.

Rather than duplicating day-to-day front desk or supervisory tasks, this role focuses on pre-arrival planning, personalization, room blocking strategy, small group coordination, and post-stay follow-up to ensure seamless, revenue-conscious, and brand-aligned experiences.

VIP & Guest Experience Management

• Serve as the primary coordinator and concierge for VIP guests, repeat guests, owners, and special clientele
• Handle high-end VIPs and small luxury groups with a strong emphasis on personalization and discretion
• Prepare, maintain, and distribute the weekly LXR VIP arrival and departure report
• Coordinate VIP amenities, personalized welcome notes, and special requests
• Act as a liaison between Front Desk, Housekeeping, Engineering, Food & Beverage, and other departments to ensure flawless VIP execution
• Anticipate guest needs and proactively resolve potential service gaps prior to arrival

Room Blocking & Revenue Coordination

• Manage and oversee detailed room blocking strategies for VIPs, owners, room blocks, and multi-unit reservations
• Coordinate complex room moves and multi-unit breaks to optimize guest satisfaction and operational efficiency
• Partner with Sales and Revenue Management to support revenue equalization and inventory strategies
• Ensure accurate, timely communication of room assignments, priorities, and changes across departments

Group & Special Program Oversight

• Coordinate LXR groups and other designated small luxury group programs
• Lead detailed pre-arrival planning and on-property execution for groups
• Ensure group expectations are met or exceeded through proactive communication and follow-through
• Track group feedback and identify opportunities to enhance future experiences

Leadership & Operational Support

• Provide supervisory-level support while remaining primarily focused on experience-driven initiatives
• Maintain a visible on-property presence during high-impact arrivals, VIP periods, and special events
• Support consistency and training related to LXR brand standards and luxury service expectations
• Identify trends, opportunities, and service gaps; communicate insights and recommendations to leadership

Reporting & Communication

• Maintain detailed records of VIP preferences, history, feedback, and outcomes
• Prepare weekly and ad-hoc summaries related to VIP activity and guest experience performance
• Communicate effectively with ownership, LXR leadership, Sales, and operational teams

Qualifications

• Minimum 2 years of experience in a luxury 5-star resort or luxury hospitality environment
• Proven experience handling high-end VIP guests, owners, small groups, and room blocking
• Prior supervisory or leadership experience preferred
• Strong understanding of luxury service standards, personalization, and confidentiality
• Experience coordinating across departments including Sales and Operations
• Proficiency with PMS systems and room blocking tools preferred
• Excellent…