Lead, Patient Relations and Volunteer Services - Guest Services - Coronado Hospital Ful

Hours

Shift Start Time: 8 AM

Shift End Time: 4:30 PM

AWS Hours Requirement: 8/40 - 8 Hour Shift

Weekend Requirements: As Needed

On-Call

Required:

No

Hourly Pay Range (Minimum - Midpoint - Maximum): $32.730 - $40.910 - $45.810

The stated pay scale reflects the range that Sharp reasonably expects to pay for this position. The actual pay rate and pay grade for this position will be dependent on a variety of factors, including an applicant’s years of experience, unique skills and abilities, education, alignment with similar internal candidates, marketplace factors, other requirements for the position, and employer business practices.

Reporting to the Manager, Patient Relations, serves as the Lead for site volunteer services and supports patient relations activities. Key duties include managing and administering the volunteer program to include supervising the daily activities of volunteers assigned within hospital departments, the Volunteer Office, Gift Shop, and Second Best Store. Primary contact for departments needing volunteer assistance and coordinator of daily volunteer needs.

Responsible for the various administrative functions of the department including special projects, such as the hospital's Planetree initiatives, Auxiliary Fund Raising and community outreach activities. Patient relations duties include liaising between patients, visitors, volunteers and physicians with the objective of enhancing the understanding of hospital policies and services. Resolves patient/visitor complaints and responds to patient/visitor inquiries. Proactively participates with departments to improve patient satisfaction.

Proactively obtains resolution of concerns brought to patient relations department.

• 3 Years administrative or healthcare experience.
• Experience coordinating the activities of large groups.
• Experience working with volunteers.

• Bachelor's Degree

• Volunteer supervision
  Coordinates the screening of prospective volunteers for maximum efficiency of placement and utilization based on business needs and volunteer interests and skillsets. Completes needed administrative follow up. Assists with recruitment, orientation, interviews, placements, and transfers. Processes daily applications. Maintains database templates. Provides training for scheduling program.
  Coordinates requests from other departments for volunteer assistance. Evaluates departmental clerical needs to provide adequate administrative support. Assists with organization of workload for office volunteers and the logistics of special projects. Contacts volunteers for extra help as needed. Follows up with departments to monitor satisfaction.
  Monitors volunteer attendance and manages volunteer workload to accommodate last-minutes requests for volunteers. Analyzes requests for information or assistance from the public and volunteers and decides appropriate way to handle requests.
  Coaches and develops volunteers in alignment with Sharp’s vision, Mission and Planetree expectations. Addresses unsatisfactory behavior, not meeting attendance standards, and provides corrective resolutions as needed. If needed, terminates volunteers from program participation.
  Working closely with the auxiliary, provide assistance with fundraising and overseeing volunteers.
• Volunteer recognition
  Coordinates and develops volunteer satisfaction strategies and recognition opportunities and events, including award tracking.
  Responsible for annual volunteer satisfaction survey and taking proactive steps to retain volunteers and ensure satisfaction
  Exhibits courtesy, cooperation, and respect towards patients, visitors, volunteers, physicians, and employees in all personal and telephone interactions in order to create a positive public image and harmonious work environment.
• Communication
  Exhibits courtesy, cooperation and respect toward patients, visitors, volunteers, physicians and employees in all personal and telephone interactions in order to create a positive public image and harmonious work environment.
  Transcribes telephone messages received and resolves or triages to appropriate personnel.
  Answers incoming…