Youth Coach

GENERAL

SUMMARY:

The Youth Coach is responsible for ensuring a positive customer experience. Youth Coaches are responsible for delivering great member service, Private Training & achieving Supplement revenue. Coaches are responsible for the successful attainment of revenue goals pertaining to Private Training and Supplements. This position requires a minimum of one day on the weekend on either Saturday, Sunday or a combination of both days.

• Sales Execution on Key Metrics
• Sell and Conduct Private & Small Group Training with Youth Members.
• Assist youth members and encourage member involvement in private training.
• Ensure accurate administration of client programs, including dotFIT programs, supplement purchases, measurement tracking and workout programs. Arrives on time, prepared and attentive for training appointments.
• Assist in all revenue generating activities, including but not limited to: complimentary workouts, supplement booths, body fat tables, seminars, workshops, etc.
• Sell training sessions. Execute an effective prospecting strategy, conduct guest tours, and be responsible for completing sales of when needed through the Turn-Over process.
• Responsible for achieving personal monthly revenue objectives set forth by the Company with regards to Private Coaching and Supplements;
  Achieve all minimum standards set forth (sessions, PT and supplement sales).
• Perform “Starter Sessions” and prospecting activities.
• Independently schedule and manage client appointments to ensure optimal time management and service delivery.
• Coordinate directly with clients to arrange sessions, meetings, or service visits according to their availability and needs.
• Maintain up-to-date scheduling records and make adjustments to accommodate changes or cancellations.
• Member Experience
• Focus on changing lives through Service, Science and Sales.
• Be a brand ambassador of UFC Gym and its “Train Different” philosophy.
• Bring T.R.A.I.N (Timely, Ready, Aware, Inspiring, Noble) to life.
• Conduct safe and effective private training sessions.
• Maintain the organization and neat presentation of the fitness floor and training spaces always.
• Adhere to meal and rest break periods and must clock in and out for all shift times.
• Follow all policies and procedures regarding payment transactions.
• Follow all guidelines in the UFC Gym Employee Handbook.
• Document daily workouts for liability (adherence to national certification standards).
• Be knowledgeable of club facility and services.
• Adhere to agreed-upon schedule set forth by the Fitness Manager.
• Daily 1-1 Check-in Meeting with Fitness Manager and Bi-Monthly meetings.

The Youth Coach will report directly to the Fitness Manager. Duties require interaction with all club members and team members.

• Knowledge, skills & abilities:
• Multi-year experience instructing and working with youth and youth programs.
• Ability to guide and educate Youth and parents on all related programs and expectations.
• In depth knowledge of Private Training techniques from assessment to program design.
• Possess a working knowledge of the dotFIT program and software.
• Must be able to adjust and operate all Fitness Equipment.
• Knowledge of company policies, practices and procedures, including emergency and safety procedures.
• Strong interpersonal and communication skills.
• Able to generate, maintain and demonstrate a friendly, enthusiastic, and positive attitude.
• Possess a strong customer service focus. Responds professionally to requests and inquiries from guests, members and staff.
• Understands and follow oral and written instructions.
• Communicates clearly and concisely.
• Possesses strong organizational skills. Understands basic record keeping practices and procedures. Demonstrates the ability to organize and prioritize multiple tasks.
• Experience operating office equipment such as computers, calculators, fax and photocopiers.
• Must be computer proficient with basic skills in Word and Excel.
• Ability to work, setup and execute successful weekends.
• Extroverted/Self motivator/Customer service minded.
• Adhere to meal and rest break periods and must clock in and out for all shift times.
• Minimum…