Service Production Supervisor

Overview

About Rivian
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Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. Our team challenges what’s possible, reframes old problems, and operates in areas that are unknown. We value diversity, a love of the outdoors, and a desire to protect it for future generations.

Role Summary
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As a Service Production Supervisor, you are the heart of our service center's daily operations — the in-shop quarterback, coach, and strategist rolled into one. You will direct the flow of vehicles through the shop, make real-time decisions that drive production pace, and mentor technicians to foster a culture of excellence and collaboration. You will act as a master facilitator, ensuring the team has the parts, tools, and information needed to perform at their best.

Your mission is to orchestrate a seamless, efficient, and high-quality service experience and get owners back on their adventures.

• Lead & Develop Your Team
  • Mentor, coach, and inspire a team of technicians, cultivating a high-performance culture built on collaboration, trust, and continuous learning.
  • Actively manage team performance, provide regular feedback, conduct performance reviews, and maintain an understanding of each member's strengths and development areas.
  • Foster an inclusive Rivian culture where every team member feels valued, motivated, and empowered.
  • Identify and nurture talent, create clear development paths, and provide hands-on training to elevate technical capabilities.
  • Advocate for the team, ensure their needs are met and obstacles are removed.
  • Lead by example, supporting any role or task necessary to ensure the team's success and service excellence.
  • On-site cross-team collaboration (DMO/VO/Sales).
  • Vendor relationship management (Amazon/DSP accounts).
  • Communication: ensure participation in huddles and transparency on performance indicators.
• Orchestrate the Service Operation
  • Own the daily production rhythm of the shop, from vehicle intake to final quality check, maximizing throughput and efficiency.
  • Dynamically prioritize and assign workload, matching tasks to technician skill sets and shop capacity.
  • Coordinate with Parts, Service Advisors, and other support teams to eliminate bottlenecks before they occur.
  • Champion a first-principles approach to problem solving and continuously improve the service workflow.
• Ensure Peak Performance & Quality
  • Monitor repair quality and cycle time to ensure each vehicle meets Rivian's standards and is returned on schedule.
  • Analyze KPIs like technician productivity and shop efficiency to drive data-informed improvements.
  • Uphold high safety and organizational standards, maintaining a world-class workshop.
  • Serve as the escalation point for complex technical or logistical challenges, resolving issues promptly.
  • Ensure proper documentation and accurate tech work order notes.
  • Advocate for the customer voice and ensure feedback is considered by technicians throughout the service process.

• 5+ years of leadership experience in a high-volume automotive service environment (e.g., Shop Foreman, Production Manager, or Lead Dispatcher).
• HS diploma or GED preferred.
• Deep technical acumen across modern vehicle systems, including high-voltage, electrical, mechanical, and infotainment domains.
• Proven experience with lean manufacturing principles or workflow optimization in a service or production setting.
• Strong proficiency with digital tools, including dealership management systems (DMS), repair order tracking, and diagnostic software.
• Excellent written and verbal communication skills.

• A Natural Leader:
  You inspire action and build trust with a hands-on, servant-leadership mindset.
• An Exceptional Communicator:
  You translate complex technical details into clear, actionable information.
• A Master Organizer:
  You thrive in a fast-paced environment with multiple priorities and attention to detail.
• A Resilient Problem-Solver:
  You stay calm under pressure and adapt to changing conditions with creative solutions.
• Passionate About People:
  You care about the success, growth, and…