Parts & Service Technician

Parts & Service Department – Parts & Service Technician

Join our team at Imperial, a leading manufacturer of top-quality USA‑made commercial cooking equipment. Founded in Los Angeles in 1957, Imperial produces broilers, griddles, and other high‑performance kitchen equipment for renowned restaurants, hotels, and institutions worldwide. As a proud member of the Middleby Corporation, Imperial continues its legacy of commitment to excellence.

• Handle customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.
• Assist with or perform administrative tasks such as managing and updating invoices, processing new orders, and tracking inventory.
• Answer phone calls, emails, and in‑person inquiries from customers regarding parts, service, and related issues.
• Provide accurate information about parts, services, pricing, and availability.
• Take and process customer orders for parts and service.
• Assist customers with troubleshooting and resolving issues.
• Follow up with customers to ensure satisfaction and address any outstanding concerns.
• Provide technical assistance to onsite 3rd‑party technicians servicing Imperial equipment.
• Troubleshoot equipment with customers over the phone.
• Work with engineering on recurring issues found in the field.

• Familiarize yourself with the company’s product line, parts catalog, and service procedures.
• Assist in identifying and locating parts needed by customers.
• Communicate with the service network and other personnel to ensure smooth operations.

• Excellent customer service and communication skills.
• Ability to work independently and as part of a team.
• Strong problem‑solving and analytical skills.
• Familiarity with parts and service procedures and terminology.
• Proficiency with computer systems and relevant software.
• High school diploma or equivalent required; some technical or vocational training may be beneficial.

• Proficient with Microsoft Office and Excel.
• Analytical, detail oriented, and accurate.
• Proper use of grammar and spelling.
• Minimum 3 years in the service industry, preferably in a manufacturing environment.
• Knowledge of appliance repair.

$24.00 - $25.00 per hour DOE>