Bilingual Technical Advisor; English & Spanish - Western

Bilingual Technical Advisor (English & Spanish) - Western US

Job Category
:
Customer Service

Requisition Number
: BILIN
002073

• Posted :
  January 7, 2026
• Full-Time
• Remote

• California remote, California, CA 92883, USA
• Washington Remote, 1315 Nw 5th Ave, Camas, WA 98607, USA
• Arizona-remote, Arizona-remote, AZ 85286, USA
• Las Vegas, NV 7224 Silver Valley St, Las Vegas, NV 89149, USA

Join our dynamic Customer Support Department as a Technical Advisor, where you'll play a pivotal role in providing exceptional technical support and guidance to our valued customers. As the first point of contact, you'll utilize your expertise to address a wide range of product-related inquiries, from installation and troubleshooting to configuration and compatibility. If you thrive in a fast-paced environment, enjoy problem-solving, and are passionate about technology, we invite you to apply and become an integral part of our team.

The Customer Support Department at  provides both technical and pre-sales support for  partners and individual end users around the world. Our Technical Advisors access over 4000 active products, and opportunities to periodically contribute to team or cross-departmental projects gaining not only a broad view of our organization but contributing to the overall success and continuous growth of a global organization.

This is an existing opportunity with our Customer Support Team.

• Technical Support
  :
• Act as the first point-of-contact for customers.
• Provide best-in-class support for all active and discontinued products, resolving issues with installation, troubleshooting, configuration, interoperability and compatibility.
• Provide remote assistance support via Log Me In  Rescue to login, troubleshoot and resolve an issue on a customer’s behalf.
• Product Recommendations & Solution Building
  :
• Assess customer needs using probing questions and recommend appropriate  products.
• Offer innovative solutions tailored to meet unique customer requirements.
• Identify sales opportunities and escape to the appropriate internal teams.
• Internal Support & Assistance
  :
• Provide internal support to Customer Advisors and other departments across the organization with both pre-sales and technical support of products.
• Documentation & Case Management
  :
• Gather and document each interaction with a customer in the Customer Relationship Management platform.
• Regularly follow up and attempt to resolve any outstanding customer issues.

• Post-secondary education, preferably in an IT related discipline
• Relevant work experience (IT helpdesk, computer repair, computer technician) with a passion for technology
• Experience providing exceptional customer service/support
• Knowledge of the IT industry, including connectivity, hardware and peripherals
• Intermediate level of knowledge of computer/peripheral hardware
• Ability to successfully communicate with and support customers with varying degrees of technical knowledge.
• Detail oriented with strong analytical skills and problem-solving capabilities
• Strong time management skills and the ability to prioritize in a fast-paced environment

• Experience with remote support software and tools for troubleshooting
• Additional languages to support our global customers
• Familiarity with new and emerging technology
• Certifications such as A+ and Network+ through CompTIA

We respect your time and value transparency. Here’s a general idea of what to expect:

• Intro call with our Talent Acquisition Team (30-45 minutes)
• Online Technical Assessment and Typing Assessment
• Technical Interview (45-60 minutes)
• Final interviews with Hiring Manager (45-60 minutes)
• Offer & onboarding

This role offers a competitive salary range of USD 45,000 – USD 60,000 and eligibility to participate in our bonus program. At , we value fairness and regularly benchmark pay to stay competitive, recognizing each person’s unique contributions.

As part of the  “One Team,” you’ll also enjoy:

• Retirement savings plans
• Wellness Program
• Additional perks and rewards

We are in the business of human-centered experiences starting with yours. We believe…