Office Supervisor; Medical Assistant

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• Office Supervisor (Medical Assistant)
• Location:
  
  Van Nuys, CA
• Schedule:
  
  Monday–Friday, 8:00 AM–5:00 PM (no weekends)
• Type:
  Contract-to-Hire

A prominent oncology network has a Riverside clinic that is seeking a polished, patient-first Non-Clinical Medical Assistant/Office Supervisor to own the front-office experience and keep daily operations running smoothly. You’ll be the first point of contact for patients and families, coordinating check-in/out, scheduling, insurance tasks, and provider support—so compassion, accuracy, and urgency are a must.

Note:

This is a non-clinical role. You will not perform direct patient care (no vitals, injections, or phlebotomy).

• Greet patients, verify demographics/insurance, obtain consents, and ensure HIPAA compliance
• Manage check-in/check-out, collect co-pays, process end-of-day reconciliations
• Schedule new/return visits, treatments, and diagnostic appointments; coordinate referrals/authorizations
• Answer multi-line phones, triage messages, route to clinical teams, and monitor the front-office inbox/fax
• Prepare/scan records, upload documents into the EHR, and keep charts up-to-date
• Partner closely with nursing, providers, and billing to resolve barriers (eligibility, auths, missing records)
• Maintain a calm, professional lobby environment and a clean, organized front desk
• Support special projects and coverage needs as assigned

• 1–2+ years of medical office front desk or patient access experience (oncology or specialty clinic a plus)
• Working knowledge of EHR/PM systems (any platform; OncoEMR/EPIC/Aria a plus)
• Comfort with insurance verification, referrals/authorizations, Medicare/Medi-Cal, PPO/HMO basics
• Excellent communication, service recovery, and professional phone etiquette
• High attention to detail, strong follow-through, and the ability to juggle priorities in a fast-paced setting
• High school diploma/GED required; MA certificate and/or CPR a plus

• Predictable schedule weekdays only, no weekends
• Impact you’ll reduce patient wait times and improve the experience during a vulnerable moment in care

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