Back Office - Medical Assistant

Unicare Community Health Center-Corona, 107 N. McKinley Street, Corona, California, United States of America

Posted Monday, January 19, 2026 at 8:00 AM

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time with reasonable accommodation.

• Provide back-up support for the medical assistant team, which includes all functions of a medical assistant.
• Assist with intake process, including collecting patient histories, conducting assessments and documenting vital signs.
• Conduct financial screening, and set-up for patient visits.
• Provide interpretation services for patients and medical staff, ensuring clear communication for behavioral health discussions, particularly for non-English-speaking patients.
• Assist with translating health-related documents, when necessary, especially behavioral health intake forms, informed consents, and treatment plans.
• Administer standardized mental health screening tools (e.g., PHQ-9, GAD-7) under the supervision of providers to assess mood, anxiety, and other behavioral health concerns.
• Document and track behavioral health referrals, ensuring timely follow-up and coordination with behavioral health professionals.
• Assist patients in completing mental health intake questionnaires, supporting the behavioral health assessment process.
• Assist in monitoring patients undergoing behavioral health treatments, tracking progress and assisting with follow-up appointments as needed.
• Provide guidance to patients on managing stress, coping strategies, and improving mental wellness as directed by the healthcare provider.
• Be prepared to assist with crisis situations by offering initial support and coordinating rapid access to behavioral health professionals.
• Assist in identifying potential high-risk patients and collaborate with providers for immediate intervention or crisis management.
• Manage scheduling, maintain patient records, and handle billing and insurance processing.
• Assist as needed including medication refill requests, specialty and procedure referrals, pre and post clinic chart review.
• Review charts, lab test results, and encounter forms for completeness and to assess follow-up as needed.
• Work with Manager to oversee dispensary logs and storage to maintain quality assurance.
• Coordinate the inventory, ordering and supply stock maintenance of medical supplies.
• Provide sick/vacation leave backup for other Behavioral Health Coordinators.
• Assist with the training of behavioral coordinators, volunteer staff on health education, and laboratory.
• Maintain electronics health records and ensuring accuracy in documentation
• Assists with daily and monthly quality assurance reviews including emergency kit check off.
• Record and maintain the refrigerator and freezer temperature logs.

• As directed by the Clinic Manager, performs other related and/or necessary tasks to achieve organizational and programmatic goals and objectives.

Adhere to dress code, appearance is neat and clean. Maintain current license, registrations and/or certifications. Maintain patient confidentiality at all times. Report to work on time and as scheduled as attendance and punctuality is necessary. Ability to work well with a multidisciplinary team. Ability to problem solve and be self-motivated. Maintain regulatory requirements, including all state, federal and local regulations. Represent the organization in a positive and professional manner at all times.

Comply with all organizational policies and standards regarding ethical business practices. Communicate the mission, ethics and goals of the organization. Must have excellent written and oral skills, strong organizational, problem-solving and analytical skills.…