Customer Service Coordinator

Customer Service Coordinator I (Administrative)

$19.00 to $21.00 / hour

Reporting to the Operations Manager, the Customer Service Coordinator is responsible for providing customer service, support, training customers on software portals, and administrative duties, which includes answering inbound calls and focusing on customer needs.

This position is also responsible for reporting and escalating any issues to their manager.

This position is an entry‑level position and may participate in weekly team training.

Customer Service Duties:

• Ability to work effectively in a team environment as a positive team player.
• Requires flexibility to adapt to changing customer and staffing needs, with a cooperative attitude.
• Customer interface – including taking Record Storage and Document Destruction orders, providing information to clients via phone, e‑mail or fax.
• Greets clients, visitors and guests; determines the purpose of each person's visit and directs or escorts them to the appropriate location.
• Answers, screens, and directs phone calls to staff.
• Closes inbound leads for appointments.
• Processes inbound leads and referrals.

Administrative:

• Performs administrative and clerical support tasks.
• Responsible for Data Storage, Record Storage and Document Destruction client onboarding procedures.
• Provides accurate inventory information to customers.
• Creates work order items for customers (next day, rush, web, etc.).
• Performs work with quality, efficiency and safety at all times.

Training:

• Provides input and direction to teammates on enhancing the customer services.
• Participates and may lead Six Sigma projects, as required to improve processes and efficiencies.
• Promotes Corodata's Mission and Vision Statements.
• Continuously promotes compliance with company policies and procedures.

Safety:

• Ensures the highest standards of safety, productivity and customer service are exceeded daily.

Other Duties:

• Adheres to meal and rest periods per Company policy.
• Completes other duties to meet business needs and requirements as assigned.
• Works with confidential data, which, if disclosed, might have significant internal or external effect.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.