Billing & Collections Specialist

Position Title:

Billing & Collections Specialist

Remote Status:
Two days WFH after 90 days.

Function:

The Accounts Receivable/Billing Clerks is responsible for creating financial documents such as invoices and credit memos for customers to receive. This role serves as an auditor, ensuring that invoices are accurate and that proper accounting procedures are followed to account for the receipt of payment for goods and services completed by Developlus Inc. The Accounts Receivable/Billing Clerks reports to the Accounting Manager.

Essential Duties and

Key Responsibilities:

Customer & Order Setup

* Imports daily incoming purchase orders via EDI into the Sage accounting system.

* Collects credit references for new customers and sets them up in the ERP system upon approval.

* Ensures all required customer fields (e.g., contact information, ship‑to locations, terms) are complete and kept up to date.

* Answers phone calls and assists customers with placing orders via the website or over the phone.

Order Processing & Invoicing

* Generates invoices for all validated shipments.

* Cross‑references invoices with customer purchase orders and price lists to ensure accuracy prior to invoice submission.

* Exports invoices to customers via their EDI portals.

* Monitors EDI transmission reports and resolves any errors or rejections.

* Processes BSP, DIS, FBA, and eCommerce orders

Cash Application, Collections & Dispute Resolution

* Posts customer payments daily.

* Investigates and resolves payment discrepancies.

* Sends aging reports to customers with delinquent balances.

* Initiates collection calls and email follow‑ups for overdue accounts.

* Conducts AR aging analyses and reconciles balances with customer statements.

* Issues credit memos, sales returns, and chargeback invoices.

* Creates disputes for invalid or unauthorized deductions.

* Collaborates with customers and outside sales representatives to resolve AR‑related issues.

Requirements:

* Ability to maintain positive Customer relationships

* Ethical Conduct

* Thoroughness

* Great attention to detail

* Flexibility

* Thoroughness

* Great attention to detail

* Flexibility

* Collaborative teamwork

* Strong organizational skills

* Ability to analyze large numbers/ information

* General math skills

* Ability to work independently with little supervision

Education/

Experience:

* Associate degree in accounting preferred

* 3+ years of hands-on accounting experience in processing high volume receivables/ collections

* Working in manufacturing environment preferred

Language

Skills:

* Effectively communicate with Accounting Manager and other administrative staff regarding orders/receivables.

* Communicate effectively with Customers out of stock items, shipments, payments

Mathematical

Skills:

* Strong general mathematical skills with the ability to solve complex math problems and provide report analysis.

Reasoning Ability:

* Strong research abilities

* Results driven

* Ability to remain on task

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk and hear. This position is mostly sedentary and requires repetitive hand movements, may require some standing, walking, bending, occasionally lifting 25-30 lbs., and filing throughout the work day. Specific vision abilities required by this job include close vision and the ability to work in front of a computer monitor for extended periods of the day.

Work Environment:

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, fax/ scanning machines etc.