Customer Team Member

When you join Co-op, you'll get amazing benefits including 31 days holiday, a pension with up to 10% Co‑op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co‑op products in our stores. As a Customer Team Member, you'll be part of a friendly team that's dedicated to helping our customers. We'll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re‑stocking shelves and cleaning up spillages.

At Co‑op, we do things a different way. For over 175 years we've focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You'll get support for your physical, mental and financial wellbeing, as well as market‑leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.

• Friendly and thoughtful service – put customers first in everything you do: respond to queries, champion Co‑op products and Membership, work in our in‑store bakery and do all you can to deliver a great shopping experience.
• Work together to make everyone's day better – support your store colleagues to solve problems for customers and members.
• Make sure the store is safe and legal – keep shelves stocked and ensure prices, dates and temperatures are correct.
• Help introduce new products and services – make changes feel natural and share experiences with your colleagues so everyone learns together.
• Support your local community – get involved in all kinds of activities and events.

As a Customer Team Member at Co‑op, you'll be part of a business that's truly different. There's lots to do in this role, with plenty to keep you busy during your shifts. From giving our customers a great in‑store experience to preparing bakery products and promoting our membership offer, every day is different. If you're looking to kick‑start your retail career, this opportunity could be perfect for you.

• Maintain high standards while supporting your store colleagues to be their best.
• Assist the Store Manager and ensure the store is always safe.
• Keep the store well‑stocked and looking great, leading by example.
• Take pride in doing the right thing.

• Lead your team and ensure everyone works together to deliver a great in‑store experience for customers.
• Drive sales and inspire the team to meet targets.
• Manage a large team across around 20 stores and contribute to your communities.
• Bring the company's strategies to life through exciting projects and programmes.
• Enjoy opportunities for growth and the freedom to develop.

• A genuine care for the needs of customers and members.
• Great people skills – build positive relationships with customers and colleagues.
• A positive approach to change and problem solving.
• Flexibility to work a range of different shifts.

Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed  role will include working in our in‑store bakery.

• 30% discount on all Co‑op products in store.
• 10% discount on all other brands.
• A pension scheme with up to 10% employer contributions.
• Stream – a money‑management app giving you access to a percentage of your pay as you earn it.
• Wagestream – a money‑management app that gives you access to a percentage of your pay as you earn it.
• 31 days of holiday (including bank holidays; pro‑rata for part‑time colleagues).
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations.
• 24/7 employee assistance service.
• Full, paid training and dedicated support for personal development and career progression.
• Rotas shared three weeks in advance and accessible on your phone.
• Cycle‑to‑work scheme.
• Services to support your physical, mental and financial wellbeing.

You can apply for this role using your mobile device (no CV needed!).