Retail Team Leader

Posted Monday 23 February 2026 at 01:00 | Expires Monday 9 March 2026 at 00:59

37.5 hours per week

£26,956 per annum

An exciting opportunity has arisen to join our friendly retail team at the Eden Project, Cornwall. As Team Leader you will be responsible for managing the retail team and outlets on a day-to-day basis, as well as supporting the Retail and Admissions Manager in driving sales and controlling costs to ensure that sales targets are met.

Our ideal candidate will be flexible in their approach and will be a team player with plenty of enthusiasm. You will be an excellent communicator with a passion for retail and have a flexible, customer orientated approach to all situations.

Some of the benefits of working at the Eden Project include;

• Free entry to Eden and Heligan for family and friends
• 30 days holiday plus an extra day for your birthday (up to 35 days after 5 years service)
• Access to Simply Health and UNUM for wellbeing support
• Financial wellbeing support – access to 121 sessions with an independent financial advisor
• Cycle to work scheme
• Training and development
• Option to ‘purchase leave’, up to an extra 2 weeks a year
• Death in service policy (4 x annual salary)

The closing date for applications is Sunday 8 th March 2026

Roles within the Commercial Services job family are focused on increasing and generating income, through creativity, branding, innovative business development, and funded projects. In order to make Eden sustainable, successful and a leading, value-for-money visitor attraction.

Working as part of the retail leadership team to delivery an efficient and effective retail operation. Lead our team to deliver great customer service that provides our visitors with an engaging and inspiring world class experience, delivered through knowledge and passion for our carefully considered product range, which reinforce Eden’s educational aims.

• Responsible for the efficient running of each retail venue in accordance with policies and procedures laid down. Strong leadership and motivational skills with a can do attitude to support the retail team’s development, performance and welfare.
• Responsible for the daily supervision of the team to ensure service standards and engagement meet and exceed the expectations of visitors. Ensuring the daily scheduling of staff maximises opportunities to interact with customers to drive sales.
• To liaise with the Buying team and Retail & Admissions manager to ensure there is a regular schedule of product sampling as well as a high level of product knowledge across the team. Ensure that the team maximise availability and build attractive, commercial merchandising to support sales.
• Confident understanding and positive attitude towards health and safety and the demands of the various roles of the team and their working conditions. To maintain and update relevant operational systems and procedures.
• Responsible for communication and dissemination of information to the retail team ensuring that all staff are informed and updated with all relevant information .
• Ensure the retail inventory is maintained on Focal Point through manual checks, annual stock check and product transfers. Currently (July 2020) the Eden Project is a cash free site. If this changes in future accurate and reliable cash handling will form a part of this position.
• With the appropriate training and support you may be required to work in admissions, hospitality and events, stewards and car parking teams according to business need.

The jobholder is required to have a high standard of literacy and numeracy including Maths and English GCSE grades A-C. They will be required to work towards a Level 3 NVQ in Customer Service.

The job holder will have several years’ experience in a service environment gaining the extensive knowledge and skills in the supervision of a team of staff in a relevant environment as well as proven ability in IT skills and EPOS programming.

Works to short term objectives where the results are immediately obvious, organising own work and the work of others broadly within established…