Shift Lead

Overview

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

The role of the Shift Lead is to perform the duties of a Client Services Coordinator or Vet Assistant when not filling in or assisting the Practice Manager or Chief of Staff in guiding the team to maximize productivity and profitability of the hospital. This position works with the Practice Manager and/or Chief of Staff (COS) to ensure effective communication with all clients and internal stakeholders and colleagues.

The right person for this job takes great enjoyment in: assisting and supporting the hospital leadership in developing an efficient, productive team that provides the highest quality care and service to the most pets and clients, following Banfield protocols and practices, focusing the team to achieve practice priorities while building our culture and brand.

• Day-to-day supervision of the team when called upon and ensuring quality medical care, exceptional client service, associate engagement and maximum productivity.
• Help create an environment where a team can deliver quality, efficient and effective veterinary care to pets and foster an environment that engages associates, where associates do their best and feel good about being a member of the team.
• Provide professional, efficient and exceptional client service (lead by example), including client education about Optimum Wellness Plans, preventive care, pet health needs, hospital services, marketing campaigns, and other related information; effectively resolve client issues.
• Assist in effectively scheduling associates to meet client needs, while proactively planning time off and CE scheduling.
• Ensure compliance with all practice policies and procedures and adherence to Banfield dress and grooming guidelines.

• Available to work weekend and evening shifts.
• Comfortable working in an environment with loud noise and strong smells.
• Must be 18 years of age or older.
• Minimum of two years of veterinary hospital experience.
• Be an integral part of a growing company that cares about families and pets; belief in preventive care as essential for a long and healthy life for each pet; ability to provide exceptional client and pet experiences.

The pay range for this role is $17.57 - $22.45 Hourly. This range reflects a general hiring range for the area; the specific rate is based on experience, skill level, and education and may vary by location or applicable minimum wage laws.

• Comprehensive Medical, Dental, and Vision Insurance
• Generous Retirement Plans (401(k) and Roth)
• Student Debt Relief Program (for Full-Time DVMs)
• Paid Time Off and Holidays
• Mental Health and Wellbeing Resources
• Associate Life Insurance (company-paid) & Supplemental Life Insurance
• Company-Paid Short- and Long-Term Disability
• Flexible Spending Accounts (FSA) and Health Savings Account (HSA)
• Paid Parental Leave
• Continuing Education Allowance (for Eligible Positions)
• Back-Up Child and Elder Care & Family Support Resources
• Fertility and Family Building Support
• Digital Exercise Therapy
• Voluntary Protection Benefits
• Legal Plan
• Identity Protection
• Commuter Benefits
• Three Free Optimum Wellness Plans for Pets
• Exclusive Discounts

Eligibility for benefits is based on employment status. Full-time associates are eligible for all benefit programs;
Part-time associates are eligible for those benefits with an asterisk (*).

Banfield Pet Hospital is an equal opportunity employer. We are a drug-free, smoke-free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, protected veteran status, or disability status. For more information and