Senior E-Learning Specialist

Kforce is working with a client in Cornelius, NC that is seeking a Senior E-Learning Specialist for a 6-month contract period.

Summary:

The E Learning Specialist will support franchise success through engaging, scalable, and easy to consume learning experiences. This role will focus on developing and maintaining digital training content that supports franchise partners, field teams, and internal stakeholders across the organization. This role is well suited for someone who enjoys building structured learning experiences, improving adoption of new tools and processes, and supporting change at scale.

Responsibilities:

* Develop clear, creative and accessible learning materials, courses/modules, VILT using Authoring Tools (i.e. Articulate Rise, Elucidat, etc.) aligned with eLearning best practices

* Partner with subject matter experts to analyze learning needs and translate content into effective eLearning experiences

* Track participation, measure effectiveness, and share insights

* Design, deliver, and maintain training programs that support employee onboarding, upskilling, and ongoing development

* Develop interactive elements such as simulations, scenario-based learning, and assessments to support learner engagement and retention

* Incorporate multimedia elements (audio, video, graphics) to enhance learning outcomes

* Apply accessibility standards (e.g WCAG 2.2, Section 508) to ensure eLearning content is usable and accessible to support diverse learner needs

* Partner with business and technical stakeholders to assess learning needs and translate them into effective training solutions

* Manage learning initiatives across multiple teams while ensuring consistency, quality, and alignment with business goals

* Applying SCORM standards within eLearning authoring tools to ensure compatibility, tracking, and reporting across LMS platforms
* 6-10+ years of experience in technical writing, process documentation, or business documentation within complex organizations

* Extensive experience creating, editing, and maintaining SOPs, process documentation, system guides, FAQs, and reference materials for internal and external audiences

* Proven ability to produce franchise-facing documentation that supports operational processes, system usage, and enterprise initiatives

* Strong expertise in translating complex systems, workflows, and technical concepts into clear, actionable documentation for non-technical audiences

* Demonstrated ability to write in plain, business-friendly language while preserving accuracy, completeness, and compliance

* Experience working closely with senior business, operations, IT, and product stakeholders to gather requirements and validate content

* Ability to own documentation end-to-end, from discovery and content strategy through delivery, updates, and governance

* Strong editorial judgment with a proven track record of maintaining consistency, quality, and accuracy across large bodies of content

* Experience organizing and structuring documentation to improve usability, adoption, scalability, and long-term maintenance

* Comfortable managing multiple work streams and priorities with minimal oversight

* Advanced proficiency with documentation and collaboration tools (e.g., Word, SharePoint, Confluence, knowledge bases, version control)