Patient Services Coordinator IV

Overview

Novant Health Ortho & Sports Jetton clinic is seeking a Patient Services Coordinator IV. The PSC IV is responsible for processing referrals at least 50% of the time and/or performing Dimensions super‑user functions such as practice support with EPIC or working the miscellaneous work queues. The position is fast‑paced, answering phones, check‑in/out and surgery scheduling.

• Process referrals, obtain all necessary information from the patient and provider to ensure accuracy and completeness of the referral.
• Explain insurance carrier guidelines for referrals, schedule referrals or give patients the necessary information so they can schedule at the referring physician’s office.
• Communicate complete and accurate information to the patient.
• Resolve Work Queues in Epic, including Follow Up, Claim Edit, Charge Review, Missing Guarantor and other queue errors & denials through research and analysis.
• Research and analyze denials, correct errors to ensure charges are captured and processed, and meet or exceed site error goals.
• Respond to patients and staff for billing and insurance questions, ensuring charges drop for claims processing.
• Work closely with practice coder in the resolution process.
• Enter necessary patient demographics for new patients; verify information for established patients when scheduling appointments.
• Choose appointment time based on patient request, physician/provider availability and urgency of appointment.
• Generate a hard copy of appointment schedules.
• Maintain communication with co‑workers, participate in regular staff meetings, identify areas of improvement, and actively participate in the improvement process.
• Travel between clinics in Denver, Cornelius, Mooresville and Huntersville.

• High School Diploma (required).
• Three years of experience in a medical office setting, or related experience considered.
• Knowledge of medical office software for updating patient demographics, posting charges, copays, and scheduling appointments.
• Understanding of CPT and ICD9‑CM coding processes.
• Strong verbal communication skills and ability to work with changing priorities.
• Excellent organizational, problem‑solving and critical‑thinking skills.
• Ability to interact with individuals of all cultures and levels of authority.
• Maintain confidentiality.
• Team‑player with initiative.
• Basic medical terminology; high level working knowledge of EPIC systems.
• Detailed knowledge of multiple payors’ billing requirements and familiarity with coding requirements for practice specialty.
• Preferred:
  Proficient in use of all computer software utilized in the practice.

• Competitive benefits package
• Career advancement opportunities
• Tuition reimbursement
• Approved Public Student Loan Forgiveness organization

At Novant Health, one of our core values is diversity and inclusion. We invite applicants from all group dynamics to apply.

Seniority level:
Mid‑Senior level.

Employment type:

Full‑time. Job function:
Health Care Provider. Industries:
Hospitals and Health Care.