Client Records Supervisor

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full‑time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more.

Explore more details on the Benefits of Working at HHS webpage.

Functional

Title:

Client Records Supervisor
Job Title: Program Specialist I
Agency: Health & Human Services Comm
Department: Client Records
Posting Number: 12414
Closing Date: 01/14/2026
Posting Audience: Internal and External
Occupational Category: Office and Administrative Support
Salary Group: TEXAS-B-17
Salary Range: $3,581.33-$5,372.41
Pay Frequency: Monthly
Shift: Day
Additional Shift:
Telework: Not Eligible for Telework
Travel: Up to 5%
Regular/Temporary: Regular
Full Time/Part Time: Full time
FLSA Exempt/Non‑Exempt: Nonexempt
Facility

Location:

Denton State Supported Living Center
Job Location City: DENTON
Job Location Address: 3980 STATE SCHOOL RD
Other Locations:

Come work in an environment where we truly value and respect those we serve and believe in the mission that all people can achieve a higher level of wellness and independence.

The state supported living centers serve people with intellectual and developmental disabilities who are medically fragile or who have behavioral problems. The centers provide campus‑based direct services and supports at 13 centers located throughout the state. Learn About Our State Supported Living Centers

If you are looking for a place to work where you can establish a career that is filled with purpose, this is the job for you!

The Client Records Supervisor is appointed by the Director of Quality Assurance. The position is responsible for supervising the staff of the Client Record Department and to direct operation of the department to ensure continuity of services. Additional duties include but are not limited to acting as DSSLC CARE Coordinator and providing needed liaison activities with State Office Personnel as required.

The position will abide by all DSSLC policies and procedures as well as maintain an effective, harmonious working relationship with all staff, families, and individuals.

• Assists staff entering the department in order to facilitate their research needs.
• Responsible for coordinating all CARE transactions.
• Coordinates all records requests within client records.
• Indexing and retrieving copies of documents.
• Maintains accurate records.
• Supervises staff and directs operations of the Client Records Department.
• Effectively handles multiple responsibilities.
• Back‑up to the HIPAA Coordinator at DSSLC.

• Knowledgeable of the CARE system. Is able to enter information, retrieve information, copy and distribute production reports to other departments, verify, correct, and maintain information in CARE. Train staff.
• Ensures timely and accurate completion of all records requests regarding client records.
• Purging documents from the Master Record and including them with overflow.
• Interviews employees using the current employee selection process. Trains new employees and ensures retraining.
• Manages projects and tasks in an effective, accountable and responsible manner.

N/A

• Must have at least 2 years Supervisory experience.
• Experience with HIPAA.
• Experience with record retention.

Applicants must pass a fingerprint criminal background check, pre‑employment drug screen, and registry checks including the Client Abuse/Neglect Reporting System (CANRS), Nurse Aide, Medication Aide and Employee Misconduct and HHS List of Excluded Individuals/Entities (LEIE).

Males between the ages of 18 – 25 must be registered with the Selective Service.

All State Supported Living Center Employees are subject to Random Drug Testing.

Flexibility in work hours may be required for this position. The position…