Student Services Specialist - Financial Aid

Special Instructions

Subject to criminal background check. Resume, cover letter, and unofficial transcripts are required in addition to application. Salary is $36,809. Based on the Corinth campus.

North Central Texas College (“NCTC”) is an equal opportunity employer. NCTC does not discriminate on the basis of race, color, religion, sex or gender, national origin, disability, age, genetics, equal pay, or any other legally protected characteristic. NCTC prohibits harassment on the basis of a legally protected characteristic and/or retaliation for reporting a complaint.

Posting Number: 9002049

Title:

[fill]

Position Type:
Full-Time

Department: [fill]

This position aims to provide financial aid assistance to students and the community while keeping in compliance with Federal, State, and Institutional regulations.

Acts as the campus point-of-contact for students requesting to use Veteran Educational Benefits; for students requesting to use their Texas Hazlewood Tuition Exemption, for students interested in Federal Work-Study positions. In addition, this position assists in all facets of the Free Application for Federal Student Aid (FAFSA) process, from initial applications, verifications, awarding, accepting and disbursing aid to students. Be available to assist with all financial aid questions via person walk-ins, email, phone, text or high school and college FAFSA presentations.

Provides research and resolution to complex financial aid award issues and data conflicts on student accounts.

• Monitor, research and respond to internal and external customers who have issues, concerns or questions regarding financial aid progress, verification, awarding and disbursing via various platforms, virtual student check-in system, financial aid email, Mongoose texting, phone and WebEX Teams/Meeting systems.
• Performs comprehensive student case management evaluations for NCTC students seeking or awarded financial aid to determine progress in the process for financial aid application submission stage, documentation verification stage, approval stage, the award stage, and the ongoing information update stage.
• Perform duties of Veterans Administration School Certifying Official. Collect, review, approve and request documents from new and returning student veterans. Answer all questions related to Veteran Educational Benefits as well as other veteran community and financial resources. Certify college enrollment status of student veterans through Enrollment Manager, Internet Based certifying system. Maintain and monitor veterans’ paper files inclusive of schedule changes throughout the term, suspensions, probations and graduations, and notifying Veteran’s Administration of these changes and determinations through Enrollment Manager system.
• Perform duties as the school point-of-contact for students applying for the Texas Veterans Commission Hazlewood Tuition Exemption. Collect, review and approve documents from new and returning students using the Texas Hazlewood Tuition Exemption. Compile, review and report end of semester usage of Hazlewood Tuition Exemption to Texas Veteran’s Commission.
• Perform the duties of the Corinth Campus point-of-contact for Federal/State Student Work-Study. Coordinate with Corinth Departments to create and promote new and open Work-Study positions. Work closely with Gainesville Work-Study Technical Specialist with regards to Work-Study openings, issues with payments, timesheets, etc. Request, review and approve documents for newly hired Work-Study positions. Collect, review and approve monthly Work-Study student time sheets.
• Perform daily work processes that include reviewing student financial aid applications for eligibility when determining Direct Subsidized Loan Limits and Unusual Enrollment History (UEH).
• Request, collect, and review financial aid documents to complete the verification process for students who are required to submit additional documentation. While comparing data on the FAFSA application to the documents submitted. Determine if student’s verification is complete and update in Power
  
  FAIDS for them to be processed and awarded for the academic year.
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