Aftermarket Manager

Aftermarket Manager

Location:

Corby, Northamptonshire (Office-based with extensive customer visits)

Hours:

Monday–Friday, 08:00–17:00

Salary: £65,000 basic + KPI bonus

Elite Consultancy Network is proud to be recruiting an Aftermarket Manager (Service & Parts) on behalf of a fast‑growing, independent plant and construction equipment dealer representing a leading global OEM across the East Midlands and East Anglia.

This is a senior, commercially focused leadership role, central to driving parts and service profitability, customer retention and long‑term business growth. The successful candidate will take full ownership of the aftermarket operation, leading both Service and Parts as a key profit centre within the business.

The Role Reporting directly to the General Manager, the Aftermarket Manager will be responsible for the overall performance, growth and operational excellence of the Service and Parts function.

Key objectives include increasing parts and labour revenue, improving margins, driving workshop efficiency and ensuring consistently high customer satisfaction.

This is a hands‑on role, suited to someone who enjoys being close to the operation, customers and team, while also applying strong commercial discipline and structure.

• Full leadership and management of the Service and Parts departments
• Drive revenue growth and margin improvement across labour, parts and aftermarket services
• Ownership of aftermarket P&L, forecasting and budget control
• Improve workshop throughput and productivity, working closely with Sales on PDI and machine delivery schedules
• Develop and motivate the service and parts teams through clear structure, targets and accountability
• Ensure effective use of dealer management/CRM systems (Dealer Manager experience preferred)
• Liaise with OEM partners on parts supply, warranty and technical matters
• Deliver aftermarket marketing initiatives, promotions and customer campaigns
• Enforce policies, procedures and Health & Safety compliance
• Carry out quality control checks to maintain high workmanship standards
• Maintain strong relationships with key customers and proactively identify upselling opportunities

• Proven experience in an Aftermarket, Service Manager or Parts Manager role within plant, construction equipment, automotive or dealer environments
• Strong commercial and sales-driven mindset
• Demonstrable success in growing parts and service revenue and margins
• Experience using Dealer Manager or similar dealer management systems
• Solid understanding of aftermarket operations, workshop control and customer support
• Strong leadership, communication and negotiation skills
• High levels of customer focus with a proactive, problem‑solving approach