Sales Administrator

Job Title:

Sales Administrator

Location:

Corby

Working Hours:

9:00 AM - 6:00 PM, Monday to Friday
Salary: 35,000 per annum, or 16.62 per hour

We're looking for a friendly, experienced Customer Service Advisor to join our team in Corby. You'll be the first point of contact for our customers, handling a wide range of inquiries with professionalism and a positive attitude. This role is crucial for ensuring a high level of customer satisfaction.

• Respond to customer inquiries via phone, email in a timely and professional manner.
• Resolve transport-related queries, including tracking shipments, updating delivery schedules, and addressing issues with logistics.
• Handle a variety of customer queries, from general product questions to complaints and feedback.
• Maintain accurate records of all customer interactions in our database.
• Collaborate with other departments to resolve complex issues and improve overall customer experience.
• Identify and raise high-priority issues to management when necessary.

• Prior experience in a customer service role is highly desirable.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and a calm, patient demeanour.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proficiency with computer systems and a good understanding of CRM software.
• A positive attitude and a genuine desire to help others.

• Experience in the logistics or transport industry.
• Familiarity with specific CRM platforms.

Apply today with an updated CV