Evening Receptionist

Overview

Role: Evening Receptionist

Location: Tresham College – Corby and Kettering Campuses

Salary/Benefits: Salary is between £23,557 and £26,754 per annum (Pro-Rata) DOE and Qualifications, People’s pension, Retail and Leisure Discounts, excellent professional and personal development opportunities, accessing college courses.

Hours/Weeks: 16 hours per week – 36 weeks per year

Working Pattern: Working hours are 17.00 to 21.00 Mondays and Wednesdays at our Corby Campus, and 17.00 to 21.00 on Tuesdays and Thursdays at our Kettering Campus.

Contract Type: Permanent – Term Time

This is a UK based contract, and you are required to have the Right to Work in the UK. Unfortunately, we’re unable to offer sponsorship and any offer of employment will be subject to evidence of your Right to Work in the UK.

We are currently seeking an Evening Receptionist to join our Customer Contact and Admissions department at The Bedford College Group.

• Front of House & Customer Service – Deliver a warm, professional and welcoming first point of contact for visitors, customers, staff and students, maintaining high service standards and a positive College reputation.
• Reception & Operational Management – Efficiently manage the front desk, including handling enquiries via phone, email and CRM systems, managing visitors, post, lost property, parking permits and switchboard calls.
• Student & Visitor Support – Provide frontline support to students and visitors, coordinating classroom directions, visitor bookings, , car parking requests and ensuring safeguarding, GDPR and health & safety procedures are followed.
• Administrative & Team Support – Support the Advice & Admissions team with inbox management, welcome packs, stock checks, record‑keeping, opening and closing duties, and general administrative tasks.
• Professional & Statutory Responsibilities – Actively engage in recruitment events, training and development, and uphold safeguarding, equality, diversity and inclusion, and health & safety policies at all times.

• Qualifications & Technical Skills – GCSE (or equivalent) English and maths, with experience using computers, email, internet systems and maintaining accurate manual and digital records.
• Customer Service Experience – Proven experience in a customer‑facing environment, handling challenging situations professionally, maintaining a polite telephone manner and delivering positive outcomes.
• Communication & Professional Conduct – Confident and effective communicator face‑to‑face, by phone and in writing, demonstrating professional behaviour, appearance and adherence to dress codes at all times.
• Teamwork & Workload Management – Able to work collaboratively in a busy, open‑plan environment, prioritising tasks, remaining calm under pressure and contributing positively to team success and organisational values.
• Safeguarding & Flexibility – Committed to safeguarding, health & safety and professional boundaries, with a flexible approach to working patterns, willingness to update skills and ability to travel independently across campuses.

For a more detailed breakdown of the job role and the requirements, please see the Job Description attached to this vacancy.

Interviews to be held: 11th February 2026

Successful candidates must also be able to demonstrate alignment to our organisational VISION values:

• Valuing Teamwork - We are one team who by working together can achieve great things, respecting the opinion and valuing the contribution each of us makes.
• Improving Continuously - We challenge ourselves to always do better by trying new things, sharing knowledge, reflecting on practice and learning from others.
• Student Centred - At our heart is always doing what is best for our students. We consider students in all of our decision making to create positive outcomes and memorable experiences for every student.
• Inclusive - We celebrate differences and diversity, recognising that we can learn from each other.
• Open and Caring - We care about the wellbeing of our staff, our students, our community and wider society, creating an environment built on trust where we listen, engage with and support each other.
• Nurturing Education…