Service Coordinator

Service Coordinator

Location: Daventry, NN11

Hours: Full time, 8.30am to 5pm, 37.5 hours per week

Salary: £30,000 per annum

Role

Summary:

Join our client’s successful team as a Service Coordinator to support office‑based operations.

• Competitive salary of £30,000
• 25 days holiday plus bank holidays
• Free on‑site parking
• Friendly, supportive, and welcoming team environment
• Full training and ongoing professional development
• Modern, well‑equipped office facilities

• Coordinating and scheduling engineers for planned preventive maintenance, remedial work, and reactive callouts
• Act as the first point of contact for customer queries via email and phone
• Managing and organising incoming work requests and allocating jobs efficiently
• Liaising with customers, taking details such as vehicle registration numbers and job‑specific information
• Communicating with subcontractors to arrange additional resources when required
• Handling approximately 80% of daily communication via email and 20% via telephone
• Maintaining accurate records on the internal system, ensuring all job details and updates are logged
• Supporting the wider office team with additional administrative tasks as required

• Previous experience in scheduling, coordination, or service administration
• Excellent organisational and multitasking skills, with the ability to prioritise effectively
• Strong written and verbal communication skills
• Confident handling both email and phone‑based enquiries
• A proactive, positive, and team‑focused attitude
• Competent IT skills, including working knowledge of Microsoft Office applications

If you are interested in this role, please apply below with your most recent CV.

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