Bakery​/Deli Clerk

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Job Description:

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.

• Grocery Clerk (Bakery/Deli) will prepare items per customer requests using proper bakery equipment.
• Bakery/Deli Clerk should offer product samples to help customers discover new items or products they inquire about.
• Grocery Clerk (Bakery/Deli) will inform customers of bakery and/or deli specials.
• Provide customers with fresh products that they have ordered and the correct portion size (or as close as possible to the amount ordered) to prevent shrink.
• Recommend deli or bakery items to customers to ensure they get the products they want and need.
• Use bakery equipment according to company guidelines (refrigerators, freezers, slicers, ovens).
• Prepare foods according to food temperature logs and follow cooking instructions.
• Measure, prepare and mix ingredients according to recipes using a variety of kitchen utensils and equipment.
• Adequately prepare, package, label and inventory ingredients in merchandise.
• Check product quality to ensure freshness. Review "sell by" dates and take appropriate action.
• Properly use kitchen equipment, stove, computerized scale, fryer, steamer, etc.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Understand the store's layout and locate products when requested by customers.
• Stay current with present, future, seasonal and special ads.
• Gain and maintain knowledge of products sold within the department and respond to questions and make suggestions.
• Maintain awareness of inventory/stocking conditions and note any discrepancies.
• Ensure proper temperatures in cases and coolers and maintain temperature logs.
• Promote trust and respect among associates.
• Create an environment that makes customers feel welcome and valued by answering questions about products sold within the department and store.
• Adhere to all food safety regulations and guidelines.
• Support safety programs by complying with procedures and notifying management of unsafe conditions.
• Inspect equipment and notify management of items in need of repair.
• Notify management of customer or employee accidents.
• Ability to work cooperatively in a high-paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance when necessary to resolve issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

• Customer service skills
• Effective communication skills
• Knowledge of basic math
• Ability to obtain current food handlers permit once employed

• Customer service skills
• Bakery or deli experience is helpful
• Retail experience

From one tiny Cincinnati grocery store more than a century ago, we’ve grown into what today is the nation’s largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. As America’s grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose:
To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.

Here, people matter. That’s why we strive to provide the ingredients you need to create your own recipe for success…