Substance Abuse Recovery Program Coordinator

Overview

The Grace Health Substance Abuse Recovery (SAR) Program Coordinator is a care team member with administrative oversight of the Substance Abuse Recovery Program. This role functions as an integral part of the patient health care team to improve outcomes for Grace Health patients identified as high risk to receive behavioral health support. Duties include oversight of all SUD/MAT behavioral health programs, development of SAR program policies and procedures, ensuring regulatory guidelines and standards are met, and identifying opportunities for quality improvement.

The role requires strong leadership with the ability to plan, coordinate, implement, and assess the progress of the treatment program.

• Understands and promotes the mission, vision, and values of Grace Health both in the workplace and the community
• Responsible for the planning, coordination, implementation, and assessment of program goals and progress
• Excellent working knowledge of behavioral health medications and evidence-based treatments for medical, mental health and substance use disorder conditions
• Scheduling of SAR patients on designated SAR programming days for providers
• Provides supervision and mentoring to staff who provide substance abuse recovery enabling services to assist professional growth and development including Targeted Case Managers and Peer Support Specialists
• Establishes and leads regular SAR program staff meetings to maintain open communication and information/updates between service delivery sites
• Confidence and comfort with the pace of primary care, strong communication skills and the ability to work with an interdisciplinary team
• Proficient communication with leadership and supervised staff members
• Provides/coordinates training for all program team members as outlined by the organization
• Ensures the continuity of quality and integrity of patient care
• Builds a positive and productive culture in the workplace
• Facilitates problem solving and conflict resolution between staff, clinicians, departments, etc.
• Addresses emergency situations, applying interventions and promotes a safe and healthy environment
• Evaluation and resolution of patient complaints
• Establish and maintain professional rapport with patients, providers, and other team members
• Ensures all team members of the program comply with all guidelines established by CMS and other governing bodies
• Auditing of patient records to ensure compliance and documentation is complete, appropriate, and timely
• Maintains all tracking and quality reporting as outlined by the organization
• Attends all leadership meetings to report program goals and progress
• Completes all supervised SAR program staff job performance evaluations in conjunction with Behavioral Health director
• Participates in staff recruitment, interviews, and retention
• Develops scheduling of SAR peer support staff while managing time off requests, timekeeping, and timecard approval
• Defines goals with supervised staff for quarterly scorecards with scorecard completion in conjunction with BH director
• Works in conjunction with leadership and program staff to monitor and improve quality clinical services including utilization review, quality assurance, and clinical protocol development
• Consistently communicate and adhere to organizational and departmental policies and procedures for safety, compliance, patient satisfaction, etc.
• Assessment, Treatment, Planning, Linking, Advocacy, and Monitoring the needs for patients identified as high risk with diagnosis of substance use disorder
• Facilitate care between Medical and Behavioral Health
• Maintain accurate and timely documentation
• Assist in the detection of “at risk” patients and development of plans to prevent further psychological or physical deterioration
• Ability to work through brief patient contacts as well as to make quick and accurate clinical assessments of mental and behavioral conditions
• Requires travel to other clinic sites to assist with SAR services
• Other duties as assigned

• Grace Health recognizes that managing patient care is a team effort that involves clinical and non-clinical staff
• Embrace a team-based approach to patient care and understand that each role is important to our success
• Team members must demonstrate excellent team communication and coordination to provide quality patient care
• SAR Program care coordination includes communicating with community organizations, health plans, facilities, and specialists
• Care team members understand and embrace the concept of population management and proactively address the needs of patients and families served by this practice
• Team members must demonstrate skill and knowledge related to effective communication with vulnerable patient populations
• Team members must participate in Continuous Quality Improvement activities within the organization to ensure patients receive high quality care
• All team members will be involved in the process of improving quality incomes
• Team…