Medical Assistant – Behavioral Health

Summary: Prepare patients prior to physician examinations and assist in exams and procedures.

• Greet patients in the waiting room and escort them to the exam room.
• Prepare patients for examination; take vital signs (blood pressure, pulse, respirations, height, weight, and pulse oximetry).
• Document chief complaint, past medical and surgical, social, and family histories and updates as needed in the patient’s electronic medical record.
• Properly prepare the patient for the exam and assist the physician as needed with exams, ultrasounds, and procedures.
• Ensure all pertinent pre‑clinic laboratory or other data is in the chart at the time of visit (e.g., hospital follow‑ups, Kaspers, etc.).
• Review and update immunization records.
• Have a working knowledge of setting up and assisting with minor surgery, suturing, casting, social service exams, gynecologic exams, toenail removal, and cryosurgery.
• Perform phlebotomy, urinalysis, and other in‑office laboratory tests.
• Prepare slides for urinalysis, KOH, and wet prep microscopic exam.
• Practice Universal Precautions at all times using available safety equipment (gloves, masks, face shields, goggles, gowns, etc.).
• Maintain well‑cleaned and sanitized rooms and laboratory areas; manage inventory of medical supplies and equip exam rooms with appropriate supplies.
• Clean and sanitize instruments regularly; perform in‑office diagnostic testing such as EKG, diabetic retinopathy, and PFT along with CLIA waived testing.
• Have computer knowledge for operating lab computer to assist in entering laboratory tests and retrieving results.
• Be knowledgeable on all vaccines and injectable medications; administer injectable medications using proper technique.
• Assist with phone triage and scheduling patient appointments as needed.
• Know the closing office procedures—turn off equipment, clean exam rooms, clean instruments, restock exam rooms, etc.
• Inform appropriate personnel when supply inventory for exam rooms and/or lab is low.
• Maintain current license and certification if applicable.
• Assist with lifting patients as needed, always using proper body mechanics.
• Cover clerical positions with filing and telephone operations when employees are on break, lunch, or other absences.
• Obtain patient insurance pre‑authorization for all medications, referrals and procedures.
• Maintain confidentiality at all times.
• Maintain a safe, secure, and healthy work environment by establishing and following standards and procedures and complying with legal regulations.
• Update job knowledge regularly by participating in educational opportunities or reading professional publications.
• Strong communication skills—speak clearly and persuasively, listen and clarify, respond well to questions.
• Be knowledgeable on medications, disease processes, diets, etc., to effectively educate patients and answer patient questions.

• Embrace a team‑based approach to patient care; each role is important to success.
• Demonstrate excellent team communication and coordination to provide high‑quality patient care.
• Communicate professionally with community organizations, health plans, facilities, and specialists.
• Understand and embrace population management and proactively address patient and family needs.
• Demonstrate skill and knowledge related to effective communication with vulnerable patient populations.
• Participate in continuous quality improvement activities within the organization.
• Participate in the review and evaluation processes of practice performance and help identify opportunities for improvement.
• Participate in Grace Health’s advocacy program.

• Follow office policies and procedures (administrative, clinical, quality assurance, personnel).
• Maintain good attendance (daily, meetings, and other assignment tasks).
• Maintain timely documentation of all work assignments.
• Maintain patient confidentiality.
• Keep supervisor informed about attendance and job assignments.
• Be flexible and multitask effectively.
• Work cooperatively with providers, administration, and peers.

• Pleasant personality and cooperative attitude.
• Completed a recognized medical assistant program.
• Strong…