Operations Manager

Overview

For more than 165 years, Gilcrest/Jewett has been known as Iowa's "home building headquarters" and operates six retail yard locations, along with a truss and component plant, serving the Des Moines, Iowa City and Cedar Rapids metropolitan areas.

A Brief Overview The Operations Manager I directs and coordinates activities of the Division's operations team to ensure operational excellence. This position has extensive knowledge of the warehouse process, dispatch/transportation process, counter sales process, and products. Typically manages locations with revenue up to $15M annually.

• Manage and coordinate all work activities of functional area.
• Establish, monitor, and maintain company performance metrics for order fill rate, on time delivery, equipment utilization, and inventory accuracy.
• Conduct audits to monitor metrics that do not meet company standards or requirements.
• Utilize metrics and audits to quantify operational performance and to develop strategies and tactics that drive operational excellence throughout the locations.
• Facilitate regularly scheduled operations meetings with operations and location managers.
• Resolve operating difficulties and implement resolutions.
• Assist in preparation of store budgets and monitor the compliance of each department in accordance with the budget.
• Review production reports, department expenses, labor costs, and other reports and documents related to store operations.
• Measure productivity of departments within branch (i.e., counter, warehouse, and logistics/drivers).
• Focus on warehouse and delivery efficiencies to achieve on-time delivery to meet customer needs.
• Ensure vehicles are serviced as required and vehicle condition reports are completed and addressed.
• Review product flow for best space and labor utilization.
• Confirm inventory levels and cycle counting processes are properly maintained.
• Monitor operational expenses within departments managed.
• Enforce Company policy and procedures involving customers, vendors, and employees.
• Review personnel assignments with Branch managers and make recommendations according to service needs and sales plans.
• Confirm that the branch conducts regular counter, driver, and warehouse meetings and attend all meetings as required.
• Work with Sales management to ensure proper communication and training is maintained.
• Work with customers as necessary to help resolve problems and follow up on customer complaints to ensure a mutually satisfactory outcome.
• Establish location goals and develop work schedules to meet these goals.
• Work with HR and other support departments for successful training, hiring, terminating, performance management, and wage recommendations ensuring compliance with company policies and procedures.
• Implement and sustain best practice plans.
• Manage monthly operations P&L performance across multiple value streams.
• Maintain excellent customer relations and quality standards.
• Monitor the safety of the work area and ensure adherence to the guidelines.
• Lead teams of operations personnel in an engaging and respectful manner with a focus on team development.
• Responsible for managing a team of 6+ associates (direct and indirect), including hiring and termination decisions, setting goals, communicating expectations, providing performance feedback, and overseeing budget accountability.

• Perform other duties as assigned.
• Comply with all policies and standards.
• Adheres to Company's commitment to workplace safety.

• High School Diploma or GED required.
• Bachelor's Degree preferred.

• 4-6 years of experience leading a team in a manufacturing or distribution setting required.
• 4-6 years of building material industry with strong knowledge of products and application required.
• 5+ years of operational experience with significant career experience in a fast-paced distribution organization.
• Comprehensive knowledge of general operations management and financial principles.

• Deep understanding of logistics management and fleet management systems and practices.
• Effective verbal and written communication skills and demonstrated presentation skills required.
• Proficiency in MS Office products, computer-based inventory control system (WMS preferred), etc. Other area specific software as needed.
• Must lead by example and exhibit an entrepreneurial and strategic spirit accompanied with excellent interpersonal skills, strong advocate of promoting quality and continuous process improvement.
• Working knowledge of building industry and support operations and/or the distribution industry operations.
• Must maintain and enhance positive customer relations.
• Accounting and business math skills.
• Ability to develop, promote and maintain good customer relations.
• Ability to maintain good housekeeping and safe working environment.
• Must have a good understanding of OSHA requirements.
• Proficiency in leadership duties including excellent professional communication skills and an ability to motivate a team in a…