Front Desk Clerk

Front Desk Clerk – Hotel Equities

Join to apply for the Front Desk Clerk role at Hotel Equities
. The position is part of Home2 Suites by Hilton at 740 Coral Ridge Ave, Coralville, IA.

$15.00/hr - $17.00/hr

Provide a warm, courteous experience to arriving, departing, and in‑house guests by delivering accurate and timely service and information. Maintain professionalism in telephone and in‑person interactions regarding reservations, hotel information, and guest concerns.

• Greet and welcome guests upon arrival, verify reservations, address, and credit information, and register guests into the computer system.
• Promote and provide recognition for the “preferred” guest program to all current members.
• Accept and process payments for guests’ accounts at registration and checkout; manage daily cash bank deposits and accurate reporting of receipts.
• Issue keys, control entrance, and provide safety deposit box access as requested.
• Post miscellaneous charges and complete all required post‑services during each shift.
• Respond promptly and professionally to telephone inquiries, ensuring courteous and friendly communication.
• Handle reservations accurately, efficiently, and with attention to detail.
• Perform check‑ins and check‑outs in a friendly, thorough, and efficient manner.
• Resolve guest complaints and concerns in a timely and professional fashion.
• Assist guests with luggage, wake‑up calls, messages, and other service requests.
• Maintain a safe working environment in compliance with safety programs, Health Department requirements, and job safety analysis.
• Support kitchen and restaurant areas by enforcing sanitation laws and safety standards.
• Promote hotel amenities and services, including upselling rooms, re‑rents, and available outlet inventory.
• Maintain effective communication with all departments and keep open lines of contact.
• Follow all applicable Company Standard Operating Procedures and complete additional assignments as directed by the General Manager.

• High School diploma, secondary qualification, or equivalent.
• Experience with Marriott, Hilton, IHG, Wyndham, or Hyatt processes and standards.
• Strong communication skills, both verbal and written, in the primary workplace language.
• Basic computer skills and numerical competency for cash handling and reporting.
• Ability to stand and move for extended periods (up to 4 hours) and lift up to 20 lbs occasionally.
• Willingness to work a flexible schedule, including nights, weekends, and holidays.
• Good problem‑solving, reasoning, and customer‑service skills.
• Passion for people and service and a positive, professional attitude toward coworkers and guests.

• Team–driven, values‑based culture
• Same–day pay available
• Employee Assistance Program
• Reduced room rates across the portfolio
• Third‑party perks (movie tickets, attractions, etc.)
• Parental leave
• Referral program

Entry level

Part‑time

Administrative

Hospitality