Security Manager

* Coordinate the activities of all Security department personnel, ensuring compliance with all federal, state, and local laws and Loews Hotels company policies and safety standards
* Ensure delivery of quality security services to guests and hotel staff in a friendly and professional manner
* Direct and maintain continuous physical property rounds by Security personnel
* Set and maintain schedules for all inspections, including the Fire Equipment Survey, Safety Checklist, and Security Inspection of Guest rooms
* Resolve, document, and track all security related issues or problems
* Interact and coordinate activities with Risk Management
* Respond to all general liability insurance claims
* Chair property Safety Committee and coordinate all monthly safety meetings
* Direct the development of hotel safety incentive/loss prevention program
* Coordinate the timely preparation of all Security logs, shift reports, and other permanent records
* Maintain driver’s list of hotel employees who are approved to operate company vehicles
* Review all reports regularly for completeness and accuracy
* Evaluate changes in guest needs, the hotel’s guest mix, and industry and competitive trends to recommend appropriate product/service and operational changes to be made to ensure guest and employee satisfaction and to maintain market dominance and exceptional financial returns.
* Inform General Manager of all matters concerning safety and security
* Be knowledgeable of detailed emergency evacuation plan specifically concerning fire procedures
* Work with hotel department managers to coordinate hotel safety program
* Work with department managers to develop customized work area safety sheets
* Maintain adherence to Bloodborne Pathogen Exposure Control program.  Train personnel regarding policies and procedures.  Have appropriate equipment located at hotel.
* Conduct detailed investigations into work-related injuries
* Responsible for the search, storage and return of all lost and found items
* Maintain and update master files of all MSDS information for all hotel departments.  Ensure that all departments have correct information accessible to staff.
* Instruct and supervise new Security personnel during their first few months of employment
* Conduct in-service training, including distribution of information pertaining to all matters of general interest and policy
* Whenever feasible, rotate job assignments to expand each Security Officer’s experience and understanding of various safety functions
* Coordinate with Training Manager to conduct First Aid, CPR, fire extinguisher, and safety orientation training for hotel employees
* Oversee Responsible Vendor and first-aid training of all Security officers
* Develop cooperative working relationships between Security/Safety staff and other hotel employees and outside law enforcement personnel to promote timely and effective exchange of information
* Develop and supervise key control program, including master key distribution list, control of key blank purchases, and key production
* Monitor operation status of CCTV security system and radio and paging equipment
* Develop and manage secure, confidential record system that will allow immediate retrieval of incident reports, criminal trespass notices, photographs, and similar information
* Maintain comparison statistics:
Room losses, total number of incidents, number of employee accidents and resultant cost in terms of money and lost work, and number of guest accidents
* Coordinate random locker checks as necessary
* Decisiveness* Agility in multitasking
* Ability to make decisions on imperfect information
* Other duties as assigned
* Encourage a positive attitude among employees and ensure that all guests, employees, and management are treated with courtesy and respect
* Notify General Manager and/or respective department heads fully and completely of all appropriate problems and unusual matters of significance
* Follow New Hire Training Program and ongoing Star Service Training in accordance with hotel standards
* Interview, train, praise, coach, counsel, and discipline according to Loews standards
* Is polite, friendly, and helpful to guests, management,…