Restaurant Supervisor

Description

The supervisor’s position requires strong communication skills, an ability to juggle several tasks and the willingness and ability to complete paperwork. As well as running day to day restaurant operations and maintain our level of standard service to our guests. This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore Standard Operating Procedures (BSOP’S).

• Maintain positive customer relationships to ensure 100 % customer satisfaction.
• Conduct daily and monthly training meetings with staff.
• Daily check of facility maintenance for cleanliness and safety issues.
• Handle employee-relation issues as well as document and counsel employees.
• Adhere to, explain, and maintain policies/procedures in areas.
• Maintain proper manning levels.
• Order of supplies.
• Use of computer program Refine to maintain and update prices and descriptions.
• Daily bar check to ensure that they are clean, sanitized and well stocked according to par levels.
• Ensure food standards such as proper presentation, appropriate quality, portions size and timing.
• Attend monthly staff meetings.
• Conduct end of the month food and liquor inventory at the end of every month.
• Assist manager on a day-to-day operation.
• Ensure that all the employees report to work on time, groomed and in proper uniform.
• Assist manager with employee training.
• Other duties as assigned.

• Education

High School Diploma is required. Associate’s Degree is preferred

• Experience

Minimum two years’ experience in a high volume restaurant is required

• Must be able to:
• Speak, read, write and understand the English language.
• Compute accurate mathematical calculations.
• Provide legible communication and directions.
• Perform job functions with attention to detail, speed and accuracy.
• Prioritize and organize.
• Think clearly, remaining calm and resolving problems using good judgment.
• Follow directions thoroughly.
• Understand guest’s service needs.
• Work cohesively with co-workers as part of a team.
• Work with minimal supervision.
• Maintain confidentiality of guest information and pertinent resort data.
• Use a computer keyboard and possess basic typing skills.
• Possess moderate to advanced computer skills.
• Work in a dynamic and constantly changing environment.
• Adept to multitasking.

• Must be able to:
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Use, carry, and operate all necessary office equipment using finger dexterity.
• Communicate with employees, managers, subordinates and guests through verbal communication, hearing ability, and visual acuity.
• Visually look at a computer for extended periods of time.
• Adapt to moderate temperatures in the hotel as thermostat is controlled by hotel environmental systems. Most work tasks are performed indoors.

• Measurable
• Positive guest feed back
• Numbers are met and exceeded month to month
• Quality of food is consistent and low comps
• Quality of cocktails are consistent
• Cleanliness and up keep of the restaurant is always maintained to the highest standard
• Running low labor costs
• Keep local business coming back continuously
• Liquor and food costs are lower than our projection
• Making sure the staff is abiding by our BSOP’s
• Team Player
• Demonstrates co-operation within the team and with other departments
• Listens carefully and works well with others
• Has a positive influence on others in the team and clearly enjoys working with people
• Guest Focused
• Anticipates guests’ needs and is sensitive to people from all cultures
• Has a natural, warm smile and a friendly and passionate approach
• Demonstrates confident, helpful and genuine behavior with internal and external guests
• Delivers their Best
• Has energy and sense of urgency for his/her work
• Resourceful, makes things happen and looks for ways to work more efficiently
• Always looks their best and acts appropriately (e.g. approaching guests, body language,
• Composed
• Able to…