Manager Technical Services & Operations

** Job Description**:
** Summary
* * The Manager Technical Services and Operations provides leadership and expertise associated with the definition, selection, implementation, and ongoing support for technologies leveraged by Ryder to deliver scalable, highly available computing environments. This IT Leader must have the leadership and technical experience to drive Operational Excellence through their team and across IT. Demonstrate thought leadership for growing people, improving process, and implementing technology industry best practices in a hybrid legacy-cloud environment.
This position manages a team to provide independent oversight to IT Operations which can include ITSM management, endpoint design and support, infrastructure design and support, as well as support overall IT security, disaster recovery, service and project delivery. Critical functions include operational and technical roadmaps, defining metrics and reporting, and financial management of personnel, products, and services.
It is expected that this position has strong expertise in their IT Operations discipline and can collaborate and influence staff, peers and Sr. Leadership within IT to construct high quality, scalable, and efficient Enterprise Solutions.

** Essential Functions
*** Responsible for the strategy to improve the design, implementation, support and reporting of processes and technologies under their respective discipline.
* Responsible for the successful delivery of 24x7x365 IT services including service management (incident, problem, change, request), monitoring, backups, patching, capacity planning, optimization, asset management and reporting.
* Coaches and counsels employees on performance, sets expectations and manages outcomes of personal development, objectives and goals, recommends pay actions and responsible for other HR activity.
* Responsible for the operational tasks for business projects requiring I&O services. Support includes providing standards, process and technical direction to architects, SME’s and PM’s to ensure full integration into the Ryder SDLC process.
* Responsible for the financial knowledge and discipline to manage departmental budget including, but not limited to, billable/non-billable hours, licensing, asset lifecycle, maintenance, and overall cost management.
* Makes Information Security a foundational control for all technology and process definitions
* Works with the PMO to continually improve the SDLC process as it relates to IT Operations
* Manages projects crossing multiple IT teams and impacting various business units
* Develops partnerships with peers across IT and the business to learn their about their roles, their feedback and how to improve Ryder
* Implements project execution methodologies with team
* Maintains currency in new ITSM developments and technology
* Provides Audit and oversight for IT Operations functions
* Performs other duties as assigned.
* Trust & Integrity:
Upholding ethical and professional guidelines by being truthful, transparent, and fair regarding opinions and decisions as well as maintaining confidentiality
* Courage:
Providing important feedback, input, or push back when confronting difficult issues, conversations, decisions, or facing opposition despite having fear or hesitation with the person or situation at hand
* Agility & Adaptability:
Maintaining effectiveness, exploring positive opportunities, and smoothly adjusting when undergoing major changes in work responsibilities or environment (e.g., people, processes, structure, or culture)
* Decision Making:
Using one’s knowledge and understanding of Ryder, internal data, and trends, in order to improve individual productivity and company results
* Business and Financial Acumen:
Using internal and external organizational knowledge, trends, and financial data to diagnose business strengths and weaknesses
* Keeping a financial perspective at the forefront when making business decisions and managing the team
* Building Partnerships:
Developing and leveraging collaborative relationships within and across the organization to achieve results
* Customer Focus:
Finding opportunities to provide an exceptional experience…