Turndown Attendant

Loews Coral Gables Hotel features 242 guestrooms, including 23 beautifully designed suites, 30,0000 square feet of indoor/outdoor flexible meeting space, an expansive 9th floor pool deck, four Miami-inspired dining outlets and more.

Located just four blocks from the Gables' iconic Miracle Mile, the hotel is the centerpiece of The Plaza Coral Gables, a 2.1 million square foot mixed-use development showcasing retail space, dining and entertainment experiences.

Loews Coral Gables Hotel is the second Loews Hotel to open in South Florida, joining 25 other properties across the US and Canada that make up the Loews Hotels & Co portfolio.

• Reports to work as scheduled, in proper uniform, in accordance with the company's personal appearance standards
• Follows policies and procedures in preparing for and performing turndown service
• Follows procedures when entering guest rooms, always keeping in mind guest's need for privacy
• Cleans and sanitizes all assigned rooms and bathrooms
• Keeps turndown carts and linen closets clean and orderly
• Follows the designated sequence of room assignments
• Notifies Supervisor of discrepancies such as vacant rooms, etc.
• Reports irregularities such as hot-plates, pets, suspicious persons and behavior, unusual items, and activities to Supervisor
• Interacts with guests in a friendly and professional manner
• Turns in lost and found items as per department standard
• Reports items of value left unsecured in hallways and guestrooms
• Maintains assigned closets and employee areas in accordance with established policies and procedures
• Adheres to OSHA regulations and hotel policies and procedures regarding emergencies, safe work practices, and wearing of protective gear as necessary
• Adheres to OSHA regulations and hotel cleaning policies and procedures to ensure professional appearance of hotel
• Performs a visual inspection before leaving any areas
• Observes guidelines for using and maintaining all pertinent equipment
• Reads departmental log book and bulletin board on a daily basis
• Follows procedures for issuance and return of room keys, prioritizing of rooms, record-keeping, and status updates
• Handles all guest complaints according to Star Service Standards, notifies Supervisor of actions taken
• Performs all duties in a timely and professional manner
• Other duties as assigned

• Promotes and applies teamwork skills at all times
• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
• Is polite, friendly, and helpful to guests, management and fellow employees
• Executes emergency procedures in accordance with hotel standards
• Complies with required safety regulations and procedures
• Attends appropriate hotel meetings and training sessions
• Maintains cleanliness and excellent condition of equipment and work area
• Complies with hotel standards, policies and rules
• Recycles whenever possible
• Remains current with hotel information and changes
• Complies with hotel uniform and grooming standards

• Service orientation
• Able to work as part of a dynamic quality-driven team
• Basic English language skills
• Able to push, stand, stoop, bend, and lift items weighing up to 25 pounds repetitively during entire shift
• Able to work a flexible schedule, including weekends and holidays