Golf Bag Attendant

Description

Position Summary:

To provide guests with the first impression of the Biltmore golf operation, ensuring that guests are treated with respect and feel appreciated. To provide excellent customer service that exceeds the Biltmore mission. This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore Standard Operating Procedures (BSOPs).

• Comprehend tee time.
• Comprehend pace of play.
• Communicate with guests effectively and genuinely.
• Start golfers on the first tee in an organized and efficient manner.
• Organize and manage the bag storage and rental club system.
• Attend to the driving range, pick up range balls, and handle range setup and breakdown.
• Park, clean and stage golf carts according to a set rotation schedule.
• Prepare golf carts for guest rounds.
• Close the golf course and secure the golf cart storage and bag storage area.
• Other duties as assigned.

• Education:
  
  High School Diploma is required.
• Experience:
  
  Golf course experience (preferred); customer service experience (preferred).

• Must be able to speak, read, write and understand the English language.
• Compute accurate mathematical calculations.
• Provide legible communication and directions.
• Perform job functions with attention to detail, speed and accuracy.
• Prioritize and organize.
• Think clearly, remain calm and resolve problems with good judgment.
• Follow directions thoroughly.
• Understand guests’ service needs.
• Work cohesively with co-workers as part of a team.
• Work with minimal supervision.
• Maintain confidentiality of guest information and pertinent resort data.
• Use a computer keyboard and possess basic typing skills.
• Possess moderate to advanced computer skills.
• Work in a dynamic and constantly changing environment.
• Adept at multitasking.

• Team Player:
  Demonstrates cooperation within the team and with other departments; listens carefully and works well with others; has a positive influence on others and clearly enjoys working with people.
• Guest Focused:
  Anticipates guests’ needs and is sensitive to people from all cultures; has a natural, warm smile and a friendly and passionate approach; demonstrates confident, helpful and genuine behavior with internal and external guests.
• Delivers their Best:
  Has energy and sense of urgency for his/her work; resourceful, makes things happen and looks for ways to work more efficiently; always looks their best and acts appropriately.
• Composed:
  Able to stay calm under pressure; demonstrates maturity and ability to cope with the unexpected; never lets personal feelings interfere with delivering the highest standards.
• Trustworthy and responsible:
  Excellent records of attendance and punctuality; is reliable and demonstrates the ability to work without supervision; demonstrates a high level of personal integrity, honesty and trust.
• Time Management:
  Uses time effectively and efficiently; makes timely decisions.
• Listening:
  Practices attentive and active listening; has the patience to hear people out and can restate opinions even when disagreeing.

• Move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
• Stand, sit, or walk for extended periods or an entire work shift.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Use, carry, and operate all necessary office equipment with finger dexterity.
• Communicate with employees, managers, subordinates and guests through verbal communication, hearing ability, and visual acuity.
• Visually look at a computer for extended periods of time.
• Adapt to moderate temperatures in the hotel environment; most work tasks are indoors.

• N/A

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.

A review of this description has excluded…