Finance and Insurance; F&I Manager

Join to apply for the Finance and Insurance (F&I) Manager role at THE COLLECTION

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Join to apply for the Finance and Insurance (F&I) Manager role at THE COLLECTION

The Finance and Insurance (F&I) Manager will play a pivotal role in the sales process by offering financing options, securing approvals, and presenting additional products and services to enhance the ownership experience. The ideal candidate will have a strong background in automotive financing, exceptional customer service skills, and the ability to work in a high-performance, luxury environment.

Key Responsibilities:

Finance & Insurance Operations:

• Collaborate with the sales team to ensure seamless transitions for customers from vehicle selection to the financing process.
• Present financing options, extended warranties, protection plans, and other F&I products to customers in a clear and compelling manner.
• Secure financing approvals through established lender relationships, ensuring competitive terms and compliance with all lending requirements.
• Prepare all necessary documentation for vehicle financing, leasing, and insurance, ensuring accuracy and adherence to legal and dealership standards.
• Calculate financing terms, including taxes, interest rates, and fees.
• Build strong relationships with lending institutions, insurance providers, and other partners to secure favorable terms and maintain positive partnerships.

• Deliver an exceptional customer experience by clearly explaining financial products and processes, addressing customer concerns, and ensuring satisfaction.
• Build and maintain trust with customers, ensuring transparency and professionalism throughout the F&I process.
• Provide ongoing support to customers regarding financing, warranties, and insurance inquiries.

• Ensure all F&I product offerings and financial transactions comply with federal, state, and local laws and regulations, including but not limited to Truth in Lending (TILA) and the Fair Credit Reporting Act (FCRA)
• Maintain accurate documentation of all deals, finance contracts, and aftermarket product agreements, ensuring full audit readiness.
• Conduct regular internal reviews of F&I processes to identify and correct non-compliant practices or documentation errors.
• Generate and submit timely reports to dealership leadership and manufacturer partners regarding F&I performance, product penetration, and regulatory compliance metrics.
• Oversee the secure handling and storage of customer credit information and financial documentation, adhering to data privacy protocols.
• Coordinate with external auditors or regulatory agencies during inspections or compliance reviews, ensuring full cooperation and transparency.

• Minimum of 5 years of luxury automotive sales as an F&I Manager.
• Comprehensive knowledge of automotive financing, leasing, and insurance products.
• Exceptional interpersonal and communication skills, with the ability to build rapport with high-net-worth clientele.
• Strong business acumen and understanding of the luxury automotive market.
• Strong attention to detail and organizational skills.
• Proven ability to meet and exceed sales targets and profitability goals.
• Proficiency in CRM systems and dealership management software.
• Valid driver’s license and clean driving record.

• Ability to sit, stand, and walk for extended periods.
• Must be able to occasionally lift and carry up to 20 pounds.
• Visual and auditory ability to use computer systems and communicate effectively with customers and team members.

• Primary work will be conducted in a luxury showroom environment with some time spent at off-site events and networking engagements.
• Requires flexibility to work evenings, weekends, and holidays as needed to meet business demands and attend events.
• Travel may be required for industry events, training, and meetings.