Dental Organizational Development Specialist; Trainer

Overview

Dental Organizational Development Specialist (Trainer)
Remote | Full-Time

We’re hiring an Organizational Development Specialist to train and develop new dental billing agents through a structured, compliance-focused onboarding program. You will train up to 50 agents per month
, ensure full SOP mastery, and catch performance issues early to support long-term success.

• Lead live training in dental eligibility, dental claims, dental AR, dental payment posting, dental software systems, and communication standards.
• Validate readiness using scenarios, accuracy checks, and real-work samples.
• Audit trainee work for accuracy and compliance; provide documented coaching.
• Create/update training videos, SOPs, and training materials.
• Maintain agent accounts in Learn Worlds and HIPAA portals.
• Send daily reports on trainee progress, QA findings, and any concerns.
• Collaborate with HR, QA Supervisors, and Operations to align training with production needs.
• Support advanced training for Supervisors and Revenue Managers.

• 5+ years in dental training, dental QA, and dental billing.
• Strong knowledge of dental eligibility, dental claims, dental AR, and dental payment posting.
• Experience with dental PMS:
  Dentrix, Open Dental, Eaglesoft, Thrive Cloud, etc.
• Strong communication, documentation, and coaching skills.
• Ability to enforce SOPs, identify behavioral red flags, and ensure compliance.

• High trainee accuracy and SOP mastery.
• Reduced errors and escalations.
• Faster, consistent time-to-readiness.
• Smooth transitions to BOS and stable long-term performance.