Victim Services Assistant Coordinator

Victim Services Assistant Coordinator

Regular Full-Time

One of BC’s Top Employers, the City of Coquitlam offers meaningful career opportunities to make a difference within the local community. As the sixth largest city in BC, we are home to more than 150,000 residents. Our diverse municipality is a great place to work as it continues to grow through innovative urban design, inspiring arts, culture and recreation programs, and state-of-the-art transportation systems.

Our brand is built on managing our resources in a responsible and sustainable manner, while supporting a vibrant, growing regional urban centre. We envision a bright future in Coquitlam that we hope includes you!

The City of Coquitlam’s Victim Services Unit located in the RCMP building is seeking a Victim Services Assistant Coordinator to join their team. Reporting to the Victim Services Unit Coordinator, this position will carry out social services work by providing assistance to victims and witnesses of crime and trauma. Program delivery for this position will also include facilitating Emergency Support Services Level 1 (ESS) evacuee assistance for the RCMP.

This position will be responsible for staff scheduling and will monitor work performance for compliance with established standards. Considerable independent judgment and action are exercised within established guidelines in functioning effectively under conditions of emergency situations and conflict. This position will involve liaising with a variety of community service agencies, government bodies and police members on matters related victims of crime.

The successful candidate must be able to prepare and maintain a variety of records, reports and correspondence related to the work.

• Considerable knowledge of program objectives, policies and procedures and of the services provided to victims and witnesses of crime and trauma.
• Considerable knowledge of crisis intervention and trauma informed practices related to the work performed.
• Sound knowledge of services available through community agencies and organizations.
• Sound knowledge of court and police procedures as they relate to the work performed.
• Ability to assist a superior in supervising unit operations, coordinating work activities, and screening, interviewing, selecting and training.
• Ability to monitor the work of others, identify deficiencies, and makes recommendations.
• Ability to provide instruction, guidance and assistance to staff.
• Ability to communicate effectively orally and in writing, and to prepare a variety of reports, presentations and correspondence related to the work.
• Ability to establish and maintain effective working relationships with a wide variety of internal and external contacts.
• Ability to provide direct crisis intervention and follow-up services to victims of crime, trauma and family problems.

The successful applicant will have obtained a diploma in the social sciences field along with relevant courses in crisis intervention, trauma informed practices, conflict resolution and victim support plus some related experience, or an equivalent combination of training and experience.

• A valid driver’s License for the Province of British Columbia
• Excellent verbal and written communication skills
• Previous supervisory skills, knowledge of crisis intervention practices and techniques.
• Strong relationship building skills
• Must be able to obtain RCMP Enhanced Security clearance and Vulnerable Sector Check.

• Bachelor’s Degree in Social Science or Counselling.
• Current RCMP Enhanced Security Clearance and Vulnerable Sector Check.

This CUPE position has an hourly rate range of $38.87 - $45.75 (2025 rates). The rate of pay is based on a variety of factors including qualifications, knowledge, experience and skills. You will have the chance to join a rapidly growing and diverse team dedicated to supporting the local community, and be able to engage in variety of learning and development opportunities.

Additionally, there is an opportunity to participate in an earned day off/flex day program. The…