Temporary Store Manager

Overview

Position: Temporary Store Manager (12-month contract)

Salary: $60,250

Contract end date may vary based on business needs.

Lush North America has been creating fresh and handmade cosmetics for the past 20 years—keeping our customers’ bathtubs and showers a little more magical through our retail shops across Canada and the US. We are dedicated to the practices of fair trade sourcing and supporting sustainable communities as well as giving back to organizations that can make a difference through our Charity Pot Program.

We

Offer:

• A fun and funky store atmosphere where individualism is encouraged
• A 50% discount off all our products to keep you smelling and feeling fresh
• An unconventional retail structure to support your entrepreneurial spirit
• The opportunity for growth as Lush loves to promote from within

As a Lush Store Manager, you’re a true leader who embodies our core values in everything you do. You interact with customers, motivate your team, and make important business decisions while keeping in mind:
Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose.

As the Store Manager, you’re responsible for:

• Recruiting your team
• Training and developing your management team
• Training and developing your team on brand, product, and service

You oversee all aspects of the retail business, from managing budgets to exceeding sales targets. You’ll also create an environment that fosters a strong customer experience, staff experience, and operational excellence, while seeking feedback and opportunities to grow and develop.

Sales & Customer

Experience:

• Customer Service: collaborate with your team on plans to exceed daily sales goals and ensure a unique and inclusive customer experience that makes every visitor feel welcome, meets their needs, and makes their day.
• Building the Brand: educate customers and staff on our brand values, and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in the shop and through community engagement and other traffic-driving initiatives.
• Product Passion: increase product knowledge through constant learning and consistently make informed recommendations.
• Driving Sales: develop and execute business plans aligned with the American business strategy to achieve short- and long-term goals that improve KPIs and sales.

Team Leadership:

• Leadership Practices and Staff Development: coach and develop your team with development plans, learning through Lush tools, constructive feedback that inspires and motivates.
• Diversity, Equity, Inclusion, and Belonging: maintain a diverse team and an inclusive environment by prioritizing DEIB training and initiatives.
• Engagement and Performance: balance analysis and perspective when addressing performance concerns, and create action plans to improve staff engagement with empathy.
• Recruitment and Selection: form teams with diverse styles and ensure equal employment opportunity in interviews and promotions, supporting staff growth.

Operational Excellence:

• Policies and Procedures: ensure shop compliance, training, and adherence to standards for time and attendance, breaks and meals, product integrity, respectful workplace, anti-harassment and anti-discrimination, health and safety, communication, all within budget.
• Stock and Inventory: train staff to follow standards and rotation rules and manage ordering to maintain right products, quantities, and timing; use inventory reporting tools to plan orders, inventory, and waste within budget.
• Visuals and Merchandising: create and execute merchandising plans to improve KPIs and train your team to maintain a clean, attractive store and consistent customer experience.
• Scheduling, Time, and Attendance: schedule the right staff at peak times and manage breaks and meals to ensure wellbeing and payroll accuracy within labor budget.

Required:

• 3-5 years managing in a retail environment
• Strong HR skills in hiring, scheduling, training, conflict resolution and performance management
• Excellent listening and communication skills
• Excellent analytical, critical thinking…